Houston Certified Field Service Technician II

sglottery; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Scientific Games seeks a Certified Field Service Technician II to assemble, maintain, and service lottery and gaming equipment at customer sites and in our facility. You may train retail staff and will travel to retail and casino locations, with possible overnight trips.

This role requires an associate degree or equivalent experience, strong troubleshooting skills, and the ability to work with customers. A valid driver's license and bilingual abilities are a plus.

Qualifications

• Associates degree in related field or equivalent experience.
• High school diploma or equivalent required.
• Bilingual a plus.
• Valid driver's license for the state of base.
• Excellent customer service required.

Responsibilities

• Stage, assemble, and maintain lottery equipment per field service standards.
• Perform field repairs with minimal supervision on SCIQ Lottery and Gaming equipment.
• Diagnose scheduled and unscheduled service calls.
• Train retail employees on equipment functionality.
• Travel to lottery and casino locations; possibly overnight trips.

Skills

Software & hardware

Communication

Customer service

Bilingual a plus

Mechanical assembly

Driver's license

Problem solving

Teamwork

Education

High school diploma or equivalent

Associates degree or related field

Job description

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery and Gaming equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery and Gaming equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail and casino locations and may require overnight trips to different site locations.

Job Functions:

• Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
• Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery and Gaming equipment
• Ability to perform diagnosis for scheduled and unscheduled service calls
• Ability to interact with customers, retailers, and management
• Ability to train retail employees on the functionality on all lottery equipment
• Ability to adapt to a fast paced environment
• Ability to operate a smart services phone
• Ability to be accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies
• Ability to communicate problems with management
• Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol
• Ability to complete site surveys from a field service perspective as well as a marketing placement aspect
• Ability to learn and have an understanding of our Instant Product line
• Ability to learn and have an understanding of our Gaming products at each casino
• Ability to assist the retail location with any questions or concerns they have with our equipment
• Ability to communicate any new features, games, or product that is supported
• Ability to perform vehicle management on their company-provided vehicle
• Ability to maintain an acceptable driving record in accordance to SG's Motor Vehicle Policy
• Work with other departments in support of site sales and support goals
• Travel to lottery and casino locations
• Travel to corporate locations on an as needed basis
• Other duties as assigned

Position Requirements/Qualifications:

Associates degree in related field or equivalent experience

Skills/Abilities:

• Thorough understanding of all areas of computer software and hardware technologies
• Must have strong communication, group presentation and interpersonal skills
• Ability to convey thoughts, ideas and training materials to all participants.
• Bilingual a plus
• Excellent customer service skills
• Ability to compile and analyze statistical information
• Ability to quickly learn and understand new technologies
• Must possess a valid driver's license for the state in which you are based
• Advanced mechanical assembly skills
• Strong problem solving and resolution skills
• Ability to lift 30 lbs
• Ability to work in a team-office environment
• Ability to operate office equipment, but not limited to, personal computer and telephone
• Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

Education

Must have a high school diploma or equivalency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, "SG") are engaged in h