Houston 62 (Tuckerton) Front End - Asst Service Mgr - Part time

H-E-B; Texas; Presencial; USD 38.000 - 54.000; Tempo integral

Resumo da vaga

H-E-B, a leading grocery retailer in Texas, is seeking a Central Checkout Supervisor to lead the Central Checkout department, train and develop Partners, and ensure customers receive superior service. You will model excellent customer service, enforce standards, manage transactions, and oversee front-end operations to maintain stock and efficient checkout flow.

The role requires flexible scheduling, strong communication, and the ability to handle stressful situations while maintaining sanitation

Qualificações

• Experience with checkout procedures and customer service.
• Must have completed Regional Service training and approved by the Regional Merchant.
• Able to work a flexible schedule, including weekends.
• Excellent communication and organization skills.
• Ability to handle stressful situations.

Responsabilidades

• Provide superior customer service to customers.
• Address customer concerns professionally and effectively.
• Maintain sanitation standards throughout the work area.
• Monitor shrink and inventory control.
• Ensure SOP compliance in the service department.
• Enforce dress-code standards.
• Oversee front-end operations and expedite customer throughput.
• Review and approve transactions at cash registers and Business Center.
• Communicate daily events and concerns to staff.
• Encourage front-end selling and recognize staff for good performance.
• Oversee product ordering to maintain 100% in-stock conditions.

Conhecimentos

Checkout procedures

Customer service

Conflict resolution

Communication skills

Basic math

Decision making

Delegation

Flexibility

Descrição da vaga

Responsibilities

Job Summary

Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service.

Key Responsibilities & Essential Functions

• Role model Superior Customer Service.
• Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner.
• Assist in maintaining company sanitation standards.
• Monitor and manage potential shrink.
• Ensures Standard Operating Procedure compliance in the service department.
• Monitor, enforce and role model company dress-code standards.
• Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
• Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
• Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
• Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
• Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
• Encourage and champion front-end selling activities.
• Recognize Partners and celebrate success.
• Convey appropriate sense of urgency in dealing with Partner and Customer issues
• Oversee the ordering of products to ensure 100% in-stock conditions and inventory control.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Work Experience

Knowledge/Skills/Abilities

• Advanced understanding of checkout procedures - Required
• Demonstrated commitment to excellence in customer service - Required
• Exhibits high level of performance - Required
• Have the ability to speak or communicate effectively to co-workers, supervisors and customers - Required
• Demonstrates strong conflict resolution skills - Required
• Effective oral and written skills - Required
• Possesses understanding of basic math concepts - Required
• Possesses ability to make logical decisions - Required
• Ability to delegate, organize and plan effectively - Required
• Ability to handle stressful situations - Required
• Excellent customer service skills - Required
• Proficiency on H-E-B systems preferred - Preferred
• Excellent communication and organization skills - Required
• Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - Required
• Maintain sanitation standards throughout the work area - Required
• Ability to work a flexible schedule, including opening, closing, and weekend shifts. - Required

Education

Licenses/Certifications

• Must have completed Regional Service training and approved by the Regional Merchant - Required

Physical Demands & Working Conditions

• Maintain a high level of productivity and efficiency standards.
• Standing (for max. of 3hrs).
• Lift and carry moderately heavy loads;
• Bend, reach, squat, push and pull

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 12/1/2007