Houston 38 (Kirkwood) Market - Perishables Rep - Part Time

H-E-B; Houston (TX); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

H-E-B in Houston is seeking a Perishable Representative to maintain a well-stocked department and deliver exceptional customer service. You will prepare, package, and merchandise fresh products daily, while upholding food safety and sanitation standards.

You will handle customer orders by phone or in person, answer product questions, and upsell to increase department sales. This role includes department-specific duties across Aguas, Floral, Market, Produce and Seafood teams.

Qualifications

• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service skills

Responsabilités

• Provide superior customer service and assist customers with selections
• Prepare, package, and merchandise fresh products and rotate stock
• Engage in suggestive selling to meet customer needs and boost department sales
• Maintain food safety and sanitation standards and clean display cases
• Perform department-specific tasks for Aguas, Floral, Market, Produce and Seafood as assigned

Connaissances

Customer service

Communication

Telxon

ACR

Label machine

Formation

HS Diploma or GED

Outils

Telxon system

ACR device

Label machine

Description du poste

Responsibilities Job Summary:

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Key Responsibilities & Essential Functions:

Customer Service: Provides superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products and assists them with selections

Food Service: Prepares, packages, and merchandises fresh product
Slices, packages, labels, and rotates products
Scans in items on Telxon for production
Assists in technical areas as needed

Sales: Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Makes regular announcements related to freshly-produced items, and to increase sales

Food Safety / Sanitation: Cleans and sanitizes display cases; properly operates / maintains equipment
Complies with H-E-B food safety and sanitation standards
Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities:

• Aguas: Peels, cuts, and chops fresh fruits and vegetables
  Prepares fresh specialty drinks and food products specific to the Aguas department
• Floral: Designs floral arrangements; provides a variety of fresh, quality products
  Designs and executes merchandising programs
  Tracks seasonal record when appropriate
• Market: Cuts, trims, and prepares meat for service meat counter and self-service counter
  Ensures proper product rotation and storage
  Maintains coolers and freezers
  Weighs, prices, and packages selections
  Operates power meat prep and process equipment
• Produce: Stocks and rotates product to ensure freshness
  Assists floral department when needed
  Communicates product knowledge to customers by explaining and providing samples
  Cuts, wraps, and prices produce to be placed on sales floor
  Maintains signing program
• Seafood: Knowledgeable about various fish and shellfish
  Weighs, prices, and packages selections
  Maintains coolers and freezers

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities:
• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skillsPlanning and organizing skills
• Education: HS Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment.
Work with Customers, staying attentive to their needs.
Perform the following, based on your Department Market:

• Constantly* reach at waist
• Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion
• Frequently be exposed to wet, cold conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
• Occasionally be exposed to hot conditions, ambient temperatures, loud noise
• Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs** Seafood:
• Constantly* reach at waist
• Frequently stand, walk, pivot, push / pull with arms, grasp
• Frequently be exposed to wet, cold conditions
• Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally be exposed to hot conditions, ambient temperatures, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 5/1/2014