Houskeeping Coordinator

Highgate; New York (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Highgate Hotels in New York City seeks a Housekeeping Coordinator to administer and coordinate housekeeping functions from the office and serve as the housekeeping receptionist. The role supports smooth operations across departments and ensures guest satisfaction in a fast-paced hotel environment.

The position requires clear communication, multitasking ability, and experience in hotel operations, with potential for supervisory responsibilities.

Qualifications

• Must be able to effectively communicate verbally and in writing with all levels of staff and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Previous supervisory responsibility preferred.

Responsibilities

• Prepare daily room attendant assignments according to productivity standards.
• Answer telephone and two-way radio requests and dispatch appropriate personnel.
• Maintain constant communication with other departments.
• Monitor room status and update PM reports with supervisor approval.
• Maintain Lost and Found procedures and policies.
• Monitor and manage guest traces and rental equipment.
• Oversee laundry/dry cleaning pick-up and delivery processes.
• Record housekeeping attendance daily.
• Issue and control keys; maintain key system.
• Complete maintenance requests and log progress.
• Ensure overall guest satisfaction.

Skills

Communication

Multitask

Customer service

Education

High School diploma

College coursework

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.

Overview

The Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist.

Responsibilities

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm friendly demeanor at all times

DUTIES & FUNCTIONS

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
• Prepares daily room attendant assignments according to established productivity standards ensuring that all special requests are completed
• Answers telephone and two-way radio monitoring and acting on each request as appropriate and dispatching appropriate personnel
• Must maintain constant communication with other departments
• Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval
• Maintain “Lost and Found” procedures and policies according to standards
• Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment
• Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery
• Records housekeeping attendance daily
• Issues keys and maintains key control system
• Complete maintenance requests daily for all maintenance issues reported. Log and track completion.
• Ensure overall guest satisfaction.

Qualifications

Education & Experience:

• High School diploma or equivalent required.
• Two or three years of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Physical requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on [insert date] and will remain open for at least 75 days.