Housing Stabilizer

The Wellspring; Monroe (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Wellspring in Monroe, LA is seeking a dedicated case manager to provide client-centered services that strengthen families and individuals. You will develop individualized service plans, coordinate housing and community resources, and document progress in HMIS.

The role requires a Bachelor’s degree in social work or related field, knowledge of local resources, and the ability to engage clients with empathy, maintain professional boundaries, and collaborate with agencies to support client

Qualifications

• Bachelor’s degree in social work or related field.
• Knowledge of community resources.
• Previous experience working with people in a social service setting.

Responsibilities

• Develop individualized service plans with the client.
• Assess housing barriers and assist in securing housing.
• Prioritize meaningful outcomes for clients.
• Move clients toward appropriate housing within grant limits.
• Maintain client housing and update plans accordingly.
• Manage rental assistance limits and timelines.
• Maintain confidentiality and professional boundaries.
• Document client progress and advocacy in HMIS system.
• Follow policies and participate in quality reviews.
• Perform other duties related to the position and deadlines.

Skills

Engage and rapport

Motivational interviewing

Trauma-informed care

Harm reduction

Solution-oriented

Assess high-risk behaviors

Adapt to needs

Professional boundaries

Cultural competence

Team collaboration

Resource linkage

Education

Bachelor’s degree in social work

Tools

HMIS

Job description

Job Purpose

Provides case management and supportive services reflective of the Wellspring mission that are designed to strengthen the well-being and development of families and individuals.

Experience and Knowledge

• Bachelor’s degree in social work or related field
• Knowledge of community resources
• Previous experience working with people in a social service setting

Skills and Abilities

• Ability to engage, build rapport and trust
• Ability to use motivational interviewing, trauma informed care and harm reduction
• Ability to be solution focused
• Ability to assess for high risk behaviors
• Being able to consistently adapt to individuals’ needs
• Ability to understand and connect to people
• Being able to have strong professional boundaries but remain client focused
• Ability to understand resistance vs. engagement
• Ability to mediate tenuous dynamics
• Knowledge of community resources
• Ability to develop and access community resources
• Ability to link clients to resources
• Ability to develop and maintain professional relationships and to communicate and work with other staff, clients, volunteers and other professionals from various cultural, ethnic, and racial backgrounds
• Ability to work within the purpose, structure and constraints of the agency
• Ability to maintain poise and control and to be effective even under extreme stress and unexpected crises
• Ability to prioritize and budget time and duties efficiently
• Ability to manage position with minimal supervision
• Ability to assume responsibility for own learning
• Ability to promote teamwork among co-workers and project participants.

Core Values of Staff

Compassion. We act with compassion toward others and work for the good of others by respecting people as the authors of their own lives.

Customer Service. We work to delight our customers, both internal and external

Integrity. We act with the integrity that promotes the highest confidence, trust and accountability

Leadership. We demonstrate leadership in our organization and the community.

Teamwork. We work as a team, achieving more collectively than individually.

Job Related Training

• Orientation
• Ongoing staff in-service in related fields
• Monthly Agency Staff meetings, program delivery meetings and program area meetings
• Initial and ongoing training in the areas of domestic violence and sexual assault as required by the LA Coalition Against Domestic Violence (LCADV) and the LA Foundation Against Sexual Assault (LaFASA)

Principle Duties and Responsibilities

• Delivers Services by:
• Building a unique, individualized service plan with the client
• Assessing and addressing housing barriers
• Prioritizing what is meaningful
• Moving clients as many times as it takes, until the appropriate housing is found (Must be done within the limits of grants)
• Keeping clients housed
• Assign rental assistance limits and timeframes
• Managing values and expectations (cultural competence included)
• Establishes course of action by:
• Preparing an individualized comprehensive service plan for program participant/family, which is developed, negotiated and agreed upon by the client and program staff
• Identifies services and assistance necessary to achieve the participant’s stated goals.
• Obtains assistance for client by:
• Accessing and mobilizing resources to meet the client’s needs. (Example: advocating on behalf of client with Social Security office, Office of Community Support, Food Stamp Office, housing, employment and job training.)
• Establishing a rapport with other agencies.
• Fosters client’s action or adjustment by:
• Interpreting attitudes and patterns of behavior.
• Reviews and highlights new options.
• Empathetic listening.
• Maintains record of case by:
• Documenting client’s situation and client’s own actions.
• Documenting advocacy for client.
• Assuring that client records are entered into the HMIS system in a timely manner
• Assuring that financial records and closed files are sent to the Data Monitor in timely manner.
• Monitors planned actions by:
• Periodic follow-up.
• Reassessing client goals as needed.
• Maintains operations by:
• Following policies and procedures.
• Participating in quality reviews.
• Completing paper work in a timely manner.
• Following safety procedures at all times.
• Completing all required reports accurately and timely.
• Maintains client confidence and protects operations by:
• Keeping information confidential
• Contributes to team effort by:
• Communicating effectively
• Exhibiting a willingness to help other staff
• Demonstrating flexibility and accommodating change
• Encouraging and supporting others
• Engaging in amenable and cooperative contacts
• Giving and receiving feedback
• Performs other duties as related to the position and as assigned
• Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines