Housing Specialist Supervisor

Neighborhood Association for Inter-Cultural Affairs; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision benefits

403(b) retirement savings

Loan forgiveness

Paid holidays and vacation

Paid time-off

Life insurance

Long-term disability

EAP

Commuter benefits

Job summary

Neighborhood Association for Inter-Cultural Affairs seeks a Housing Specialist Supervisor to lead Housing Specialists, oversee daily housing service site operations, and develop service plans that promote permanent housing stability.

You will mentor staff, conduct performance reviews, collaborate with legal services, and maintain case records in LegalServer to ensure high-quality services and compliance.

Qualifications

• MA/MS or equivalent in Administration, Finance, HR, or Management.
• 1+ year of executive-level administrative support.
• Knowledge of homelessness challenges.
• Familiarity with casework and case management.
• Proven ability to collaborate with diverse groups.
• Strong organizational skills and attention to detail.
• Fluent reading/speaking/writing English.
• Background checks and drug testing may apply.

Responsibilities

• Provide supervision to Housing Specialists at their office site.
• Assist the Assistant Director in overseeing daily housing service site operations.
• Collaborate with Site Assistant Director on training of new Housing Specialists.
• Mentor Housing Specialists to foster growth and high-quality performance.
• Conduct supervisory coaching and annual performance evaluations.
• Support caseload management during staff coverage, ensuring timely task completion.
• Refer complex matters to the Assistant Director for escalation.
• Manage a limited caseload with complex client cases.
• Develop service plans with participants to address housing stability.

Skills

Administrative collaboration

Multi-tasking

Organizational skills

English proficiency

Education

MA/MS or equivalent in Administration, Finance, HR, or Management

Tools

LegalServer Database

Job description

Location

New York City Metropolitan Area

Reports to

Assistant Director of Housing Services

Classification

Exempt

Employment Type

Full-time (35 hours per week)

Role Summary

The Housing Specialist Supervisor (HPLP) will be responsible for providing housing services to help clients understand and overcome personal or social issues affecting their housing. The Housing Specialist Supervisor will cooperate with staff across all work sites to develop service plans for clients to ensure permanent and stable housing and access to community sources. The Housing Specialist Supervisor will be encouraged to be cross-trained and understand the job functions within the Housing Department.

Primary Job Responsibilities/Duties

The job duties of the Housing Specialist Supervisor (HPLP) include, but are not necessarily limited to, the following:

• Providing supervision to Housing Specialists at their office site.
• Support the Assistant Director in overseeing the daily functions of a specific housing service site, ensuring smooth operations and creating a positive work environment and promoting a culture of excellence within the team.
• Collaborate and coordinate with Site Assistant Director with training of all new Housing Specialists.
• Provide mentorship to Housing Specialists, offering guidance, support, and expertise to foster their professional growth and ensure consistent high-quality performance within the team.
• Conduct employee supervisory coaching sessions and annual performance evaluations, while also offering recommendations for improvement initiatives.
• Support the Assistant Director in effectively overseeing caseloads during staff coverage or shortages, ensuring timely and accurate completion of tasks, maintaining quality standards, and providing necessary support to colleagues as needed.
• Refer complex employee development or disciplinary matters to the Assistant Director for further escalation.
• Efficiently manage a limited caseload, focusing on complex client cases requiring specialized knowledge or requiring supervisory intervention.
• Collaborate with program participants to develop service plans that correlate with resolving presenting problems and obstacles to maintaining housing stability.
• Assist in client intake, service planning, advocacy, and referral services in the absence of a case manager.
• Maintain bi-weekly or monthly contact with clients to follow up on service plans.
• Maintain records monitor case progress and enter case related information into LegalServer Database
• Conduct and/or participate in housing related activities and workshops.
• Work collaboratively with legal services staff to identify client readiness on legal proceedings.
• Enforce site rules and regulations to maintain compliance.
• Attend staff meetings and serve on committees as required.
• Maintain confidentiality and professionalism.
• Time management and prioritization.
• Providing suggestions and recommendations regarding the hiring, firing, advancement, promotion, or any other change of status for other employees.
• Performing general clerical duties.

Physical Requirements

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.
• May at times be required to work evenings, weekends, and/or holidays based on organizational needs, deadlines, or events.

Qualifications

• MA/MS or equivalent in Administration, Finance, Human Relations, and/or Management, and one (1) or more year(s) of experience working as an administrative assistant at an executive level, or an equivalent combination of education and/or experience.
• Knowledge of the challenges faced by homeless and special needs populations.
• Familiarity with casework and case management methodologies.
• Commitment to the mission of NAICA, Inc.
• Proven ability to work collaboratively with diverse groups.
• Proven ability to manage multiple tasks effectively under pressure.
• Strong organizational skills, with a detail-oriented and efficient approach.
• Demonstrated maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• May be subject to employer-specified drug testing.
• May be subject to checks before and/or during employment.

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to [e-mail] with the Subject "Reasonable Accommodation Request."

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.