Housing Specialist II

City of Arvada; Arvada (CO); On-site; USD 43,000 - 58,000; Full time

Job summary

City of Arvada seeks an experienced Housing Specialist II to administer the Housing Choice Voucher (HCV) program and help families access stable, affordable housing. You will manage a complex caseload, interpret HUD regulations, and coordinate with participants, landlords, inspectors, and community partners to ensure timely housing assistance.

The ideal candidate brings strong analytical, organizational, and communication skills, maintains confidential records, and ensures program compliance.

Qualifications

• Advanced knowledge of HUD Housing Choice Voucher (HCV) program regulations and administration.
• Ability to research, interpret, and apply complex housing regulations.
• Experience managing a complex caseload with accuracy and confidentiality.
• Strong communication and problem-solving skills for difficult cases.

Responsibilities

• Independently administers an assigned HCV caseload, including interviewing applicants, determining eligibility, certifications, re-certifications, and case documentation.
• Coordinates program activities with participants, landlords, inspectors, and community partners; handles payments and housing changes.
• Conducts quality-control reviews, assists with audits, and seeks process improvements.
• Provides training and technical guidance to Housing Specialist staff and participates in onboarding new employees.
• Maintains confidential records and uses housing management software to document activities.

Skills

HUD regulations

Case management

Analytical skills

Communication

Education

Associate's Degree

Tools

Housing management software

Databases

Spreadsheets

Microsoft Office

Job description

Internal Candidates must apply through Jobs Hub in Workday.All positions close Friday morning at 12:01am.Apply to join our team today! The City of Arvada promotes Equal Pay for Equal Work. Starting salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity. The range listed reflects the entire range and typical placement is entry to mid range.Pay Range: $30.68-$41.96 HourlyThe City is seeking an experienced Housing Specialist II to administer the Housing Choice Voucher (HCV) Program and support individuals and families in accessing stable, affordable housing. This position manages complex cases, interprets and applies HUD regulations, coordinates with participants, landlords, and community partners, and helps ensure program compliance and quality service.The ideal candidate brings strong analytical, organizational, and communication skills, along with the ability to navigate complex situations and provide guidance to others.Essential Job FunctionsIndependently administers an assigned Housing Choice Voucher (HCV) caseload, including interviewing applicants and participants, determining eligibility, completing certifications and re-certifications, reviewing income and household information, calculating assistance, processing changes, and maintaining accurate case documentation.Administers complex and sensitive cases involving unusual household circumstances, complicated income or eligibility issues, portability, reasonable accommodations, program violations, informal reviews, discrepancies, or other matters requiring advanced knowledge, analysis, and independent judgment.Researches, interprets, and applies HUD regulations, notices, guidance, and applicable federal, state, and local requirements; evaluates participant and program information to determine compliance, make eligibility and assistance decisions, resolve discrepancies, and implement corrective actions.Coordinates HCV program activities with participants, landlords, property owners, inspectors, and other stakeholders, including inspections, repairs, rent changes, abatements, move-ins, housing assistance payments, and other program requirements; researches and resolves related issues and concerns.Conducts quality-control and compliance reviews of case files, eligibility determinations, certifications, payments, and other program activities; assists with audits and monitoring reviews and identifies opportunities to improve program accuracy, compliance, efficiency, and customer service.Provides technical assistance, peer guidance, and training support to Housing Specialist staff regarding HCV regulations, case processing, documentation, systems, and program procedures; assists with onboarding and training of new employees.Maintains confidential program records and prepares reports, correspondence, notices, and other documentation; uses housing management software, databases, and electronic systems to accurately administer and document program activities.Provides information and referrals regarding housing and community resources; represents the department in meetings, training, and community activities; maintains effective relationships with internal and external partners; and performs inspections and other HCV functions as assigned.Travels to and attends team and organizational meetings, training, events and activities and appropriately and professionally represents the department.Other Job FunctionsPerforms other duties as assigned.Knowledge, Skills, and AbilitiesAdvanced knowledge of HUD Housing Choice Voucher (HCV) Program regulations, policies, procedures, and administration, including eligibility, income and asset verification, rent calculations, housing assistance payments, re-certifications, inspections, portability, and program compliance.Solid knowledge of federal, state, and local affordable housing regulations, quality control standards, records management requirements, and audit practices.Solid knowledge of case management principles and practices applicable to complex participant, landlord, property, financial, and program issues.Ability to research, interpret, and apply complex regulations, HUD guidance, policies, and procedures and exercise sound judgment in making program determinations.Ability to independently analyze complex information, identify discrepancies and compliance concerns, resolve problems, and make accurate decisions within established guidelines.Ability to manage a complex caseload, prioritize competing deadlines, maintain accurate and confidential records, and ensure timely and compliant completion of program requirements.Ability to resolve complex and sensitive participant and landlord issues through effective communication, mediation, negotiation, and conflict resolution.Ability to use housing management software, databases, spreadsheets, Microsoft Office, and related technology to administer programs, analyze information, maintain records, and identify process improvements.Ability to explain complex program requirements clearly and provide technical guidance, training, and assistance to employees, participants, landlords, and other stakeholders.Ability to communicate effectively, establish and maintain productive working relationships, and adapt to changing regulations, program requirements, technology, and organizational priorities.Must be able to operate a motor vehicleKnowledge Skills Abilities PreferredLicense & CertificationEducation DegreeAssociate's DegreeEducation MajorArts, Science, General Studies, Social Work, Human Services or related field.Education RequiredAn equivalent combination of education and experience may be considered.Work Experience RelatedThree (3) years of progressively responsible experience administering or supporting the Housing Choice Voucher Program, affordable housing programs, case management, eligibility determination, social services, property management, or a related field, including experience independently managing cases and applying program regulations or related field.Work Experience PreferredFour (4) or more years experience specific to Housing Choice Voucher Program.Other QualificationsMust pass a criminal background check and a driving record check, if required by the position.Physical DemandsMinimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.HazardsMinimal exposure to hazards are typically found in general office environment where there is rarely to no exposure to injury or accident.Work EnvironmentExposure to routine office noise and equipment.Vision: We Dream Big and DeliverMission: We are dedicated to delivering superior services to enhance the lives of everyone in our community.Values:Innovation : We excel in creativity, flexibility and the use of best practices while valuing diverse backgrounds, ideas and perspectives.Passion : We are a high performing, inclusive team inspiring each other to pursue excellence.Opportunity : We value our diversity, embrace possibilities, face challenges, persevere and take action to deliver quality results.The City’s Core values are in every employee’s individual Performance Plan which helps us to reinforce our expectations for living and working by our Core Values.Every City employee is expected to perform his/her job to the highest professional standards. This includes upholding the City’s values with integrity and accountability, acting in a manner that is respectful and inclusive towards others, and adhering to the City’s policy on employee conduct as detailed in the personnel rules sec. 70-143.The City is an Equal Employment Opportunity Employer.