Housing Services Program Monitor
Clackamas County
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Benefits offered by this job
Job summary
CLACKAMAS COUNTY is seeking an experienced Housing Services Program Monitor to oversee contracted homeless services programs, including housing navigation and supportive housing initiatives. The position coordinates a portfolio of contracts, monitors performance and budgets, and supports provider training and capacity-building.
Experience with housing systems, equity, and collaboration with diverse partners is essential.
Qualifications
- Four+ years of experience as a case manager or program coordinator in homelessness or housing programs that include housing subsidies and wraparound services.
- Experience managing multiple contracts or grants with monitoring, budgets, invoicing, documentation, and deliverables.
- At least two years in a program management or support role with housing navigation and placement services.
- Experience designing complex housing systems in the public or nonprofit sector.
- Ability to interpret complex regulations and translate them into clear documentation, guidelines, or protocols.
- Experience training partner-agency staff and addressing training needs.
- Ability to build effective relationships with housing teams, contracted providers, and community organizations.
- Experience interpreting and analyzing contracts and grant documents to develop program scopes of work.
Responsibilities
- Manage contract oversight by monitoring performance, compliance, and fiscal requirements, conducting provider visits, and reviewing invoices and budgets.
- Lead coordination with partner agencies, provide technical assistance, and coordinate amendments and renewals as needed.
- Support program development and evaluation, including guidelines and protocols to ensure equitable access.
- Lead ongoing evaluation of homelessness programs and recommend improvements based on feedback and data.
- Identify capacity-building needs and deliver training resources for providers.
- Participate in multi-agency meetings and use by-name lists to coordinate housing access.
Skills
Job description
Clackamas County employees work to serve the public and enrich our community. Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
Explore Clackamas County
This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, November 11, 2026.
Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.
Hourly Pay Range: $38.184620 - $48.366961
Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County’s Housing & Community Development Division (HCDD) seeks an experienced housing and homeless services professional to join our team as the Housing Services Program Monitor (classified as a Program Planner). This position combines housing-system expertise, provider coaching and technical assistance, and contract and program oversight to support effective delivery of housing and homeless services.
Clackamas County’s housing and homeless services programs support individuals and families experiencing or at risk of homelessness. This position supports the County’s broader homelessness response system by coordinating and overseeing a portfolio of housing and homeless services programs supported by County, Metro, State, and Federal funding.
The selected candidate will coordinate and oversee a portfolio of contracted homeless services programs, potentially including up to 15 contracts across permanent supportive housing, rapid rehousing, emergency shelter, outreach, housing navigation, and other housing programs. Working closely with contracted providers, the Housing Services Program Monitor will support program implementation, monitor performance and compliance, identify and resolve challenges, and ensure contractual expectations are met. Contract oversight includes monitoring fiscal requirements, reviewing invoices and budgets, conducting provider site visits, supporting corrective actions, and coordinating contract amendments and renewals.
The position will support providers through coaching, case conferencing, resource navigation, and collaborative problem-solving; facilitate multi-agency meetings; use a by-name list to coordinate program access; and address provider training and capacity-building needs. The Housing Services Program Monitor will lead program development and evaluation, including developing guidelines and protocols, assessing program effectiveness, and recommending improvements that promote consistent services, equitable access, and a stronger housing and homelessness response system.
Competitive candidates will bring strong collaboration, analytical, and communication skills; the ability to facilitate complex meetings among service providers; and experience supporting providers in addressing program performance and compliance concerns. They will also demonstrate an understanding of racial equity and experience approaching and leading work through a racial-equity lens.
- At least four (4) years of experience working as a case manager or program coordinator for a safety on the streets/outreach, emergency shelter, housing navigation, and/or supportive housing program (programs that include a housing subsidy and support services)
- Experience managing multiple contracts or grant-funded programs simultaneously, including monitoring provider performance, compliance, budgets, invoicing, documentation, and deliverables
- At least two (2) years of experience, either directly or in a program management or support role, with housing navigation and placement services
- Experience working with and designing complex housing systems in the public or non-profit sector
- Ability to interpret complex regulations and translate them into clear, user-friendly documentation, guidelines, protocols, or frameworks
- Experience assessing and addressing the training needs of partner-agency organization staff
- Ability to establish and maintain effective, collaborative working relationships with participants, County housing and Supportive Housing Services teams, contracted service providers, mainstream and culturally specific community organizations, other public and private agencies, and County employees
- Experience interpreting and analyzing complex contracts, agreements, and grant documents
- Experience coaching and supporting contracted service providers while also addressing performance, compliance, or service-quality concerns, establishing clear expectations, and following through on corrective actions when needed.
- Experience working with high-needs or highly vulnerable communities to support housing stability and well-being.
- Experience facilitating complex meetings among various service providers, often using a by-name-list
- Experience developing documentation and/or framework for documentation
- Direct experience understanding regulations and use plain language to develop documentation and/or framework for documentation
- Must pass a criminal history check which may include national or state fingerprint records check
- Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
- For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
Duties may include but are not limited to the following:
- Manage contract oversight by monitoring performance, compliance, and fiscal requirements; conducting provider visits and file, invoice, budget, and risk reviews; maintaining documentation; and providing technical assistance. Address concerns through corrective strategies, coordinate amendments and renewals, and recommend escalation when obligations are unmet. Support compliance across funding sources through site visits, file reviews, responses to funder monitoring, performance and budget tracking, and flex fund expenditure monitoring.
- Review and interpret available program, contract-performance, and fiscal data to assess progress toward deliverables and outcomes; identify trends, gaps, risks, and disparities; and translate findings into clear provider feedback, monitoring priorities, and recommendations for program improvement. Use qualitative context and provider feedback to understand what the data show and what action is needed.
- Lead coordination and problem-solving efforts with partner agencies and other housing services staff.
- Lead the development of program documentation, guidelines, and protocols to support complex housing programs and advance equitable access, especially for underserved populations.
- Lead ongoing evaluation of homelessness response programs and recommend improvements. Gather and incorporate feedback from partner agencies and County work groups, communicate changes and requirements to County staff and community partners, and integrate evidence-based practices and current research into program design and operations. Assess and support service providers’ training needs by providing training resources and delivering training as appropriate.
- Identify and address capacity-building needs related to program policy development, service delivery, and documentation practices to ensure consistent, high-quality services.
- Support and lead the development of homelessness response strategies and programs, adapting to evolving system needs and priorities.
- Participate in the design of a complex housing services system, including Built for Zero (BFZ) implementation, development of scopes of work, and interagency agreements.
View the full classification specification.
- Experience working with and designing complex housing systems in the public or nonprofit sector.
- Experience as a case manager or program coordinator supporting individuals experiencing homelessness through street outreach, emergency shelter, housing navigation, or supportive housing programs that include housing subsidies and wraparound services. Skill in supporting high-acuity and highly vulnerable populations to promote housing stability and well-being.
- Ability to interpret complex regulations and translate them into clear, user-friendly documentation or frameworks for consistent application.
- Skill in assessing and addressing the training needs of partner-organization staff, with an understanding of approaches that support effective learning.
- Ability to build and maintain collaborative relationships with County housing teams and contracted service providers to support effective delivery of housing programs and services.
- Ability to interpret and analyze complex contracts, agreements, and grant documents; develop clear, programmatic scopes of work; and monitor partner organizations for compliance with contractual obligations.
- Ability to engage in direct, constructive conversations with contracted providers, provide actionable feedback, and develop performance improvement plans when necessary to ensure contract compliance.
- Experience coaching and supporting contracted service providers while addressing performance, compliance, and service-quality concerns, setting clear expectations, and ensuring corrective actions. Experience managing multiple contracts and grant-funded programs simultaneously through oversight of provider performance, compliance, budgets, invoices, documentation, and deliverables.
- Skill in coordinating multi-agency meetings to support housing placement and services, including using a by-name list to track and prioritize individuals in need.
This position is included in the County’s alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off).
Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
This position is eligible for hybrid on-site/telework and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee’s date of hire.
- 12 hours of vacation accrued per month
- Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation time at time of hire.
- 8 hours of sick accrued per month
- 10 paid holidays and 1 personal day per year
- Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
- Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.)
- OPSRP members get vested after five years of contributions or when they reach age 65
- A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
- A Choice of Dental Plans
- Employee Assistance Program (EAP)
- Longevity pay
- Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
- A variety of additional optional benefits (see link below for additional information)
This is a full time County position represented by the Employees' Association.
The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement, and affordable housing projects and housing rehabilitation loan programs for low and moderate-income residents of the County. HCD comprises the Housing Authority of Clackamas County (HACC) and the Community Development Division.
The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate-income residents of Clackamas County. HCD comprises the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation.
We lead and learn with equity in serving individuals, families, and communities by providing access to high-quality healthcare, housing, and services that strengthen social and economic resilience.
Individuals, families, and communities are resilient and thriving.
H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:
- EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged, and have a sense of belonging while being valued and supported to thrive.
- EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable, and culturally responsive services.
- ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently, and effectively as a cohesive department, using our individual and collective skills and expertise.
Clackamas County only accepts online applications.
If you have any questions or issues you may contact the Department of Human Resources by calling 503-655-8459 or emails us at jobs@clackamas.us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
Requesting Veterans' Preference
If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
Learn more about Oregon's Veterans' Preference
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day .
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
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