Housing Program Supervisor

Christian Community Health Center; Chicago (IL); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Blue Cross Blue Shield Medical

Blue Cross Blue Shield Dental and VIsn

Life Insurance

Job summary

Christian Community Health Center in Chicago seeks a Housing Program Supervisor to lead a team of case managers ensuring high quality case management services. You will oversee supervision, interviews, and performance reviews while maintaining accurate HMIS data and client records.

The role focuses on coordinating services for diverse populations, advancing program goals, and collaborating with Behavioral Health and community partners to support housing stability and client well-being.

Qualifications

• Minimum of three years’ experience in management or social service coordination preferred.
• Experience serving special populations including chronically homeless, individuals with mental illness, ex-offenders, HIV/AIDS and/or substance abuse population preferred.
• An automobile, valid Driver’s License and vehicle insurance coverage is required.
• Occasional late or weekend hours may be required.

Responsibilities

• Provide supervision of case managers and monitor progress toward meeting program scopes/objectives.
• Conduct interviews and performance evaluations, recommends hires and disciplinary action.
• Conduct quality assurance activities including chart review and satisfaction surveys, to ensure 100% compliance with program scopes and eligibility.
• Conduct written monthly case management supervision, including the review of required case management documentation as outlined in the program procedures.
• Provide day to day supervision and oversight of direct reports.
• Oversee the process for timely, clean, and thorough data entry into HMIS and Client Track.
• Ensure the maintenance and organization of case management records/files.
• Monitors the intake and discharge processes Review all initial assessments and ensure that accurate and timely assessments, re-certifications and service plans are completed.
• Schedule and oversee the facilitation of case management staffing.
• Facilitate group level staffing's or client consultations in collaboration with CCHC’s Behavioral Health department and or external community based resources.
• Periodically review charts to ensure appropriate documentation of participant program eligibility is maintained in all program charts.
• Review case management charts and case notes to ensure timely updates of service planning, follow-up, and case management tasks are aligned with service plan goals.
• Monitor the system of tracking, documenting and following up on referrals.
• Maintain schedules/itineraries for all team members home visits and reconciles mileage reimbursement requests with case notes and home visit itineraries.
• Responsible for the orientation and onboarding of new case managers.
• Review individual service plans and assess client progress notes completed by case managers.
• Routinely assesses strengths and barriers to increasing income, housing stability, employment, and increasing self-sufficiency (including health, substance use and mental health issues), and share resource referrals to team.
• Provides advocacy, support, and linkages/referrals to community resources.
• Monitors progress of group life-skill training with clients.
• Prepares and submits monthly/quarterly/annual reports on activities of program.
• Develops and maintains relationships with community agencies and landlords.
• Attends professional workshops and seminars to enhance skills and to maintain knowledge of policy changes.
• Attends monthly Housing Operations Team meetings and all other relevant program meetings as scheduled.
• Review and recommend changes to CCHC’s policies and procedures annually or as appropriate.
• Coordinate continuous case management trainings.
• Research, design, and implement program enhancements.
• Participate in quality initiatives of the organization and on external policy and quality committees at the COC or related level.
• Performs other duties as required or assigned.

Skills

Management experience

Social service coordination

Experience with special populations

Driver's license

Flexibility (evenings/weekends)

Job description

The Housing Program Supervisor oversees a team of case managers ensuring effective delivery and quality of case management services.

MINIMUM QUALIFICATIONS

• A minimum of three years’ experience in management or social service coordination preferred.
• Experience serving special populations including but not limited to chronically homeless, individuals with mental illness, ex-offenders, individuals living with HIV/AIDS and/or substance abuse population is preferred.
• An automobile, valid Driver’s License and vehicle insurance coverage is required.
• Occasional late or weekend hours may be required.

RESPONSIBILITIES

• Provide supervision of case managers and monitor progress toward meeting program scopes/objectives.
• Conduct interviews and performance evaluations, recommends hires and disciplinary action.
• Conduct quality assurance activities including chart review and satisfaction surveys, to ensure 100% compliance with program scopes and eligibility.
• Conduct written monthly case management supervision, including the review of required case management documentation as outlined in the program procedures.
• Provide day to day supervision and oversight of direct reports.
• Oversee the process for timely, clean, and thorough data entry into HMIS and Client Track.
• Ensure the maintenance and organization of case management records/files.
• Monitors the intake and discharge processes Review all initial assessments and ensure that accurate and timely assessments, re-certifications and service plans are completed.
• Schedule and oversee the facilitation of case management staffing.
• Facilitate group level staffing's or client consultations in collaboration with CCHC’s Behavioral Health department and or external community based resources.
• Periodically review charts to ensure appropriate documentation of participant program eligibility is maintained in all program charts.
• Review case management charts and case notes to ensure timely updates of service planning, follow-up, and case management tasks are aligned with service plan goals.
• Monitor the system of tracking, documenting and following up on referrals.
• Maintain schedules/itineraries for all team members home visits and reconciles mileage reimbursement requests with case notes and home visit itineraries.
• Responsible for the orientation and onboarding of new case managers.
• Review individual service plans and assess client progress notes completed by case managers.
• Routinely assesses strengths and barriers to increasing income, housing stability, employment, and increasing self-sufficiency (including health, substance use and mental health issues), and share resource referrals to team.
• Provides advocacy, support, and linkages/referrals to community resources.
• Monitors progress of group life-skill training with clients.
• Prepares and submits monthly/quarterly/annual reports on activities of program. Position Description Continued Page 2 of 2 Revised June 25, 2016
• Develops and maintains relationships with community agencies and landlords.
• Attends professional workshops and seminars to enhance skills and to maintain knowledge of policy changes.
• Attends monthly Housing Operations Team meetings and all other relevant program meetings as scheduled.
• Review and recommend changes to CCHC’s policies and procedures annually or as appropriate.
• Coordinate continuous case management trainings.
• Research, design, and implement program enhancements.
• Participate in quality initiatives of the organization and on external policy and quality committees at the COC or related level.
• Performs other duties as required or assigned.

Employee Benefits offered to Fulltime Staff

• Blue Cross Blue Shield Medical Insurance
• Blue Cross Blue Shield Dental and Vision Insurance
• Life Insurance (Provided by the company)

CCHC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability,genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.