Housing Program Specialist

Bernalillo County; Wellesley (MA); On-site; USD 47,000 - 75,000; Full time

Benefits offered by this job

Remote & flex-work options

Health benefits

Career development opportunities

Lucrative retirement

Job summary

Bernalillo County is seeking a Housing Program Specialist to provide technical guidance and support in the daily operations of housing programs, ensuring HUD and County standards are met. The role includes quality control, staff training, file auditing, and serving clients with trauma-informed care and community engagement.

The position requires a bachelor’s degree in business administration or related field and at least one year of housing program experience.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• One (1) year of work experience in housing related programs.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Provides technical support and guidance to housing staff to ensure consistency and compliance.
• Maintains program files, responds to inquiries from the public, and resolves complaints related to housing services.
• Supports implementation of program goals, objectives, and procedures in alignment with HUD and County standards.
• Monitors staff performance to ensure adherence to housing program policies and timelines.
• Provides direct support to adult clients in managing community living responsibilities, utilizing conflict resolution strategies and trauma-informed care approaches.
• Plans and organizes community-building events and activities to foster client engagement and inclusion.
• Prepares periodic reports and summaries on program activities and outcomes.

Education

Bachelor’s degree in Business Administration or related field

Job description

Job Posting Title:

Housing Program Specialist

Department:

Housing

Location:

2400 Wellesley Dr NE STE 300

Pay Range:

$47,445.00 - $74,901.00

Close Date:

October 20, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Housing Program Specialist provides technical guidance and support in the daily operations of housing programs. Assists in implementing program goals and ensuring compliance with Housing and Urban Development (HUD) and County standards. Responsibilities include quality control, staff training and oversight, file auditing, public inquiries, and support services for clients, with a focus on trauma-informed care and community engagement.

DUTIES AND RESPONSIBILITIES

• Provides technical support and guidance to housing staff to ensure consistency and compliance.
• Maintains program files, responds to inquiries from the public, and resolves complaints related to housing services.
• Supports implementation of program goals, objectives, and procedures in alignment with HUD and County standards.
• Monitors staff performance to ensure adherence to housing program policies and timelines.
• Provides direct support to adult clients in managing community living responsibilities, utilizing conflict resolution strategies and trauma-informed care approaches.
• Plans and organizes community-building events and activities to foster client engagement and inclusion.
• Prepares periodic reports and summaries on program activities and outcomes.
• Reviews housing program actions such as waitlist eligibility, tenant/landlord participation, and purge list coordination.
• Assists in the review and approval of termination notices to ensure accuracy and regulatory compliance.
• Delivers training and instruction to Section 8 and other housing staff in a professional and comprehensive manner.
• Assists in preparing performance evaluations for housing program employees.
• Participates in audits related to HUD, grant compliance, and internal quality assurance.
• Conducts quality control reviews of Section 8 and other housing program files.
• Supports the review and processing of reasonable accommodation requests.
• Assists in handling Inspection of Public Records Act (IPRA) requests related to housing programs.
• Maintains confidentiality while working with sensitive information, records, and decisions.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business Administration or a related field.
• One (1) year of work experience in housing related programs.

*Any equivalent combination of related education and/or experience may be considered for the above requirements.

SUPPLEMENTAL INFORMATION SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following:

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.

WORKING CONDITIONS

• Most essential duties are performed indoors in a temperature-controlled environment.
• Work takes place on an even, dry surface such as tile or carpet.
• Duties are performed primarily independently, with occasional work as part of a team.

EQUIPMENT, TOOLS, AND MATERIALS

• Common office equipment used includes a telephone, computer, printer, photocopier, fax machine, and calculator.
• Materials handled include forms, reports, files, various documents, and a range of basic office supplies.