Housing Manager - Barrington Square

United Church Homes; Acworth (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

United Church Homes is seeking a Housing Manager for Barrington Square in Acworth, GA. The role oversees operations, leasing, finances, and communications to ensure high service levels for residents and prospects.

The position requires strong coordination with the Regional Manager, adherence to HUD guidelines, and effective supervision of property staff to maintain occupancy targets and budget adherence.

Responsibilities

• Advises and makes recommendations through the Regional Manager regarding housing facility goals and policies
• Reviews, implements and upholds HUD Handbook policies and general UCH procedures
• Leases apartments for new residents including interviews, certifications and move-in paperwork
• Manages monthly accounting processes, reconciles invoices, and handles rent collections
• Develops and manages annual operating and capital budgets in coordination with Regional Manager
• Prepares HUD Special Claims, Reserve for Replacement requests and monthly reports
• Maintains occupancy targets and markets vacancies to the public
• Coordinates with vendors for maintenance issues and oversees staff performance
• Ensures compliance with HIPAA, Fair Housing laws and corporate policies
• Maintains open communication with HUD and Regional Manager and attends meetings
• Oversees recruitment and management of property staff and maintains professional relationships with residents and families

Job description

Community Name: Barrington Square

The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.

Essential Functions Statement(s)

• Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies
• Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager's Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals
• Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH
• Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents
• Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent
• Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list
• Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts
• Manages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment
• Issues all legal notices and evictions for lease violations as necessary
• Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager
• Prepares and submits HUD Special Claims and vouchers
• Prepares and submits Reserve for Replacement requests to HUD
• Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines
• Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns
• Maintains a good working relationship with all UCH staff, vendors and suppliers
• Maintains all offices in good order and proper organization
• Files all paperwork appropriately
• Orders all office and maintenance supplies
• Maintains open communication with Regional Manager and HUD
• Requests guidance and training from Regional Manager as needed
• Assists staff with other basic administrative and receptionist duties
• Remains available to address after-hours situations/concerns
• Attends all meetings as well as sits on various committees as required
• Completes other duties as assigned
• Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit
• Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships
• Participates in relevant educational and training activities as appropriate
• Special Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)
• Oversees the recruiting and management of property staff
• Supervises and maintains successful working relationships with all employees
• Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual
• Reviews staff Time Sheets for accuracy
• Manages payroll process and records time-off
• Timely submits forms to the HR department
• Works with Regional Manager on concerns with staff work performance, including corrective action
• Understands and upholds Corporate Compliance and HIPPA
• Understands and upholds Fair Housing laws
• Understands and upholds the Affine Fair Housing Marketing Plan (AFHMP)
• Maintains 95% to 100% occupancy rate
• Markets vacancies to the general public
• Prepares and submit monthly Manager/Marketing Reports
• Stays informed with events in surrounding community
• Performs community outreach and general public relations
• Cooperates and maintains good working relationships with Federal, State, local service organizations and community partners (i.e., health agencies, etc.)
• Oversees booths at relevant health fairs, etc.
• Maintains a professional working relationship between staff, applicants, guests, residents and their family
• Thoroughly explains the program to new, incoming residents
• Implements the Resident Satisfaction & Valuation Program (RSVP) and responds to resident concerns in a timely manner, obtaining guidance from Regional Manager as necessary
• Encourages the formation of a Resident Association and the development of social programs for the residents
• Coordinates with Activities Director, Service Coord