Housing Manager

Osceola County Council On Aging, Inc.; Kissimmee (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

Osceola County Council on Aging, Inc. seeks a Housing Compliance Coordinator to oversee rental units under the OCOA Housing Board. You will supervise staff and volunteers, ensure HUD/LIHTC/HOME compliance, and manage tenant income certifications, files, and waiting lists.

Responsibilities include coordinating with consultants, submitting reports, and leading rent collection while maintaining resident well-being and compliance with fair housing practices.

Qualifications

• High School Diploma or GED is required.
• Proficiency with Windows-based applications and housing compliance software (Onesite, TRACS).
• Bilingual English/Spanish preferred.
• COS (Certified Occupancy Specialist) required within 6 months of hire or equivalent HUD/LIHTC cert.
• Fair Housing training annually (must be current on hire or within 6 months).
• Knowledge of Tax Credit, HOME, and compliance.

Responsibilities

• Supervise housing staff, maintenance teams, and volunteers to ensure efficient operations.
• Ensure compliance with HUD, LIHTC, HOME, and other program requirements.
• Prepare and review tenant income certifications (initial, annual, interim).
• Maintain compliant tenant files and waiting lists per rules.
• Coordinate with third-party consultants for compliance reviews.
• Submit compliance reports to HUD, ownership entities, and the Housing Board.
• Conduct move-ins/outs, annual re-certifications, inspections, and preventive maintenance checks.
• Review EIV reports for income verification.
• Maintain property data in Onesite, TRACS and other systems.
• Address resident concerns and coordinate services with partners.
• Lead rent collection and monitor delinquency.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Bilingual English/Spanish preferred

Tools

Onesite

TRACS

Job description

Description

Responsible for overall compliance and operations of all rental units under the direction of the Osceola Council on Aging (OCOA) Housing Board. This includes supervision of housing staff and volunteers, ensuring compliance with HUD, LIHTC, HOME, and other applicable program requirements.

ESSENTIAL FUNCTIONS:

1. Supervise housing staff, maintenance teams, and volunteers, ensuring effective operations and adherence to policies.
2. Support compliance with HUD, LIHTC, HOME, and other program/funding requirements.
3. Complete and review tenant income certifications (initial, annual, and interim) timely and accurately.
4. Maintain accurate, compliant tenant files and waiting lists in accordance with fair housing and program rules.
5. Work collaboratively with third-party compliance consultants to ensure tenant files and certifications meet HUD, and LIHTC requirements.
6. Prepare and submit compliance reports as required by HUD, ownership entities, and the OCOA Housing Board.
7. Conduct move-ins, move-outs, annual re-certifications, unit inspections, and preventative maintenance checks.
8. Review and maintain EIV (Enterprise Income Verification) reports to ensure timely and accurate income verification.
9. Maintain accurate property data in Onesite, TRACS, and other housing software systems.
10. Coordinate and resolve tenant concerns, complaints, and service requests professionally.
11. Collaborate with service coordinators and community partners to support resident well-being.
12. Lead rent collection efforts, monitor delinquency, and enforce lease/program compliance.
13. Represent the organization professionally with auditors, inspectors, vendors, and agency partners.
14. Maintain a project brochure and community rental information. In collaboration with the Service Coordinator, support the development and distribution of a monthly resident calendar and newsletter focused on wellness, resources, and educational programming.
15. Support delivery of commodities and referrals for residents in need of supportive services.
16. Assist with processing, coding, and submitting invoices, receipts, and related check requests.
17. Maintain regular communication with ownership entities and third-party compliance consultants, including providing updates on file reviews, certification status, inspection outcomes, and corrective action follow-ups.
18. Assist with preparing documents for PRAC renewals and rent adjustments under the direction of the SVP of Housing.
19. Support Management & Occupancy Review (MOR) preparation and follow-up, including organizing files and gathering requested documentation.
20. Assist in compiling monthly compliance and financial summaries for ownership entities, auditors, and the Housing Board.
21. Conduct and support preparation for HUD REAC/NSPIRE inspections, ensuring units and common areas meet health, safety, and maintenance standards, and assist with follow-up on any corrective actions.
22. Ensure compliance with Fair Housing regulations and promote an inclusive, non-discriminatory housing environment.
23. Perform other duties as assigned to support the Housing Department and agency goals.

OTHER RELATED FUNCTIONS:

HOURS OF WORK: Full-time, 40 hours/weekly – office open 8:00 am to 5:00 pm, flex time with supervisor’s approval. May require some evening or weekend hours for special projects. Additionally, the employee must be able to work off-site at any of the locations in the Planning and Service Area.

Requirements

Ability to pass a Florida Level 2 background check is required. More information available at https://info.flclearinghouse.com

Education/Training

• -High School Diploma or GED required.
• -Proficiency with Windows-based applications and housing compliance software (Onesite, TRACS, etc.).
• -Bilingual English/Spanish preferred.

Licensure/Certification

• -COS (Certified Occupancy Specialist) required within 6 months of hire (or equivalent HUD/LIHTC certification such as SHCM).
• -Fair Housing training annually (must be current upon hire or completed within 6 months).
• -Knowledge of Tax Credit, HOME, and compliance required.

Experience

• -Minimum 2 years of HUD program experience.
• -Minimum 2 years of LIHTC compliance experience.
• -Prior work with tenant certifications, compliance monitoring, and housing software.
• -Accounting/bookkeeping skills for invoicing and financial accountability.

Interpersonal Skills

Must have excellent interpersonal, communication and organizational skills and the ability to work with a wide variety of groups and individuals. Must have effective conflict resolution skills.

Essential Technical/Motor Skills

Sufficient skills to be able to read and write effectively.

Essential Mental Abilities

Knowledgeable and competent to perform all essential functions.

Essential Sensory Requirements

Ability to visually and audibly perform all essential functions.

Essential Physical requirements

Must be able to sit for long periods of time. Sufficient mobility and strength to move about the facility and the community, have corrected vision and hearing to the normal range. This position may require occasional bending and lifting subject to specific physical requirements and working conditions as listed in job duties.

Other

• -Commitment to professional growth and development.
• -Ability to represent the organization with professionalism and integrity.