Housing Expert

St. Joseph the Worker; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

St. Joseph the Worker in Phoenix seeks a Housing Expert to work with staff, community partners, and clients to deliver housing solutions aimed at ending homelessness.

You’ll prescreen, coach, educate, and provide ongoing support, reporting outcomes to strengthen the program. This role uses a trauma-informed, strengths-based approach with weekly client check-ins, data entry in Salesforce, and collaboration with Televerde Foundation for wraparound services.

Qualifications

• BS in Social Work or related field is preferred but not required.
• 4 years' experience in related field is expected.
• Experience with direct service to vulnerable communities is preferred.

Responsibilities

• Review prescreens to determine program fit.
• Schedule intakes and assist with move-ins.
• Provide one-on-one coaching and life skills support.
• Maintain client notes in Salesforce within 24 hours.
• Collaborate with community partners for wraparound services.
• Attend weekly case-conferencing meetings and share updates.
• Document exits and follow retention schedules.
• Generate data-informed reports to support program growth.

Skills

Empathy & compassion

Excellent communication

Organization skills

Time management

Conflict management

Bilingual (Spanish)

Own vehicle

Education

BS in Social Work or related field

Tools

Salesforce

HMIS

Tableau

Job description

Position Overview

The Housing Expert engages with The Worker staff, community partners, and both prospective and current clients to deliver effective housing solutions aimed at ending homelessness. Reporting to the Workforce Housing Program Manager and collaborating closely with the Workforce Housing team, this role includes prescreening clients, providing individualized coaching and education, and offering ongoing support. The Housing Expert is also responsible for generating data-informed reports and deliverables that support the growth and impact of this innovative program model.

Functions of Position

The Housing Expert plays a key role in supporting clients on their 90-day pathway toward housing stability and self-sufficiency. Rooted in a strengths-based, trauma-informed approach, this position provides individualized case management, resource navigation, and coaching to ensure each client is equipped for long-term success.

The Housing Expert's work duties will include, but are not limited to:

• Review prescreens to determine if potential clients are a good fit for the program based on provided guidelines.
• Schedule intakes quickly to help clients enter the program without delay.
• Walk clients through the background check process and explain results clearly once received.
• Assist clients with move-ins after program approval, ensuring they have what they need to get settled.
• Support clients at move-in and move-out using the Move-In and Move-Out Checklists in Microsoft Forms.
• Provide one-on-one support to build key life skills, including but not limited to, savings and budgeting, and housing preparation.
• Meet with clients weekly to check progress.
• Conduct weekly room checks using the Room Check form in Microsoft Forms.
• Promote overall health and safety within the transitional living environment.
• Update client notes in Salesforce within 24 hours of each meeting.
• Collaborate closely with community partners, including Televerde Foundation staff, to coordinate wraparound services and ensure continuity of care for clients.
• Attends and actively participates in weekly case-conferencing meetings to support coordinated care, share client updates, and contribute to team-based problem solving.
• Share monthly resources with clients based on the Resource Policy.
• Assist clients in their search for housing within their first month in the program to support a smooth transition into stable housing upon exit.
• Document program exits promptly and accurately in the client file, ensuring appropriate closure of services and alignment with case documentation standards.
• Submit client success stories to the Development Team, highlighting meaningful outcomes and progress aligned with program goals.
• Conduct follow-up check-ins with successfully exited clients based on the retention schedule outlined in Salesforce, supporting long-term stability and housing retention.
• Maintain a data accuracy rate of at least 95% for all client records. Promptly identify and correct any data entry errors to ensure integrity across systems.

Required Skills, Attributes, and Knowledge:

• Ability to engage with diverse clients and express appropriate empathy and compassion, treating everyone with dignity and respect.
• Must possess excellent written and verbal communication skills, strong organization skills, time management skills, as well as conflict management skills.
• Demonstrates a commitment to empowering individuals experiencing homelessness, poverty, and systemic disadvantage through compassionate and strengths-based support.
• Must have own vehicle, valid driver's license, and current insurance and registration.
• Bilingual; Spanish-speaking preferred.
• Travel between The Worker sites is required for meetings, trainings, or coverage purposes.
• Evening or weekend hours are required on an as-needed basis for purposes of participation in fundraising events or other business-related activities.
• Must be able to obtain and maintain a Level One Fingerprint Clearance Card prior to hire.

Education and Experience:

• BS in Social Work, or related field, preferred but not required.
• 4 years' experience in related field.
• Professional and/or volunteer experience with direct service preferred.
• Experience helping vulnerable communities.

Experience utilizing CRM platforms such as Salesforce, HMIS, and Tableau.