Housing Choice Voucher Manager

Housing Opportunities Commission; Silver Spring (MD); On-site; USD 76,579 - 127,574; Full time

Job summary

The Housing Opportunities Commission in Silver Spring, MD is looking for a Housing Choice Voucher Manager to ensure quality service delivery to clients and manage staff effectively. Candidates should have at least five years of progressive experience in subsidized housing and a Bachelor's degree in a related field.

This role includes overseeing Center personnel, improving customer service, and ensuring compliance with regulations. The salary range is competitive based on experience and qualifications.

Qualifications

• At least five years of progressive experience in subsidized housing.
• At least four years of direct supervisory experience in a housing environment.

Responsibilities

• Oversee Center personnel with training recommendations and performance management.
• Manage the delivery of customer service throughout the Center.
• Provide compliance oversight and implement changes.

Skills

Knowledge of Federal, State and local laws pertaining to subsidized housing programs

Excellent written & oral communication skills

Proficiency in MS Office Suite

Interpersonal skills

Education

Bachelor's degree in Business, Social Service, Public Administration/Management or related field

Job description

Housing Choice Voucher Manager

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County's need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Job Description

The Housing Choice Voucher Manager has a direct impact on the quality of the services provided to clients, landlords, staff and community. Must have knowledge of the principles and practices of supervision, administration and management and knowledge of Federal, State and local laws and regulations to administer the Housing Choice Voucher Programs. Will be responsible for improving the methods of providing services to clients, recommend changes, and implement guidelines and procedures to address changes in regulations, technology, and workforce. The work involves the management and direction of professional union employees in a wide range of processes and methods.

The Housing Choice Voucher Manager will be responsible for managing and addressing the needs of staff and clients at the service center. The position has a direct impact on the quality of the services provided to clients, landlords, staff and community. Personal contacts include other HOC employees through the agency and outside agencies both governmental and private, for the purpose of negotiating, persuading or presenting issues to others.

Examples of Duties

• Oversee Center personnel with recommendations for training, career advancement, and staff performance.
• Manage and consistently improve the delivery of customer service throughout the Center.
• Review and evaluate the effectiveness of the Center by making recommendations for new policies and procedures.
• Manage quality assurance functions in the Customer Service Center.
• Provide compliance oversight, implement changes and delegate assignments.
• Monitor, under the guidance of the Director, the implementation of HOC policies and procedures for placement and recertification of families.
• Coordinate and supervise the work of staff.
• Provide monthly statistical data on Center activity, including financial activity.
• Represent the Center both verbally and in writing through presentations to community groups and agencies.
• Report directly to the Customer Service Center Director. Supervise, encourage and motivate staff.
• Supervise, encourage and motivate staff.

Minimum Qualifications

Experience

• At least five (5) years of progressive experience in subsidized housing.
• At least four (4) years of direct supervisory experience in a housing environment. Supervisory experience in a union environment preferred.

Education

• Requires a Bachelor's degree in Business, Social Service, Public Administration/ Management or related field.

Knowledge, Skills and Abilities

• Knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs required.
• Knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required.
• Must possess excellent written & oral communication skills.
• Must be proficient in MS Office Suite.
• Excellent interpersonal skills & the ability to deal with people tactfully & effectively.
• Must possess a valid driver's license.

*Grade 25 Min: $76,579/ Mid: $102,577/ Max: $127,574 | | Salary determined by departmental budget- Offer commensurate with experience

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug‑free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre‑employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.