Housing Case Manager (CDSS)

United American Indian I Inc; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

United American Indian Involvement (UAII) in Los Angeles is seeking a Housing Case Manager (CDSS) to deliver culturally grounded wraparound services, help clients secure permanent housing, and coordinate with tribal and state systems to promote housing stability.

The role supports the LA Continuum of Care networks, coordinates with internal teams, and partners with property owners and community agencies to expand housing opportunities for American Indian and Alaska Native communities in Los

Responsibilities

• Monitor and verify participant eligibility status throughout program enrollment(s).
• Provide case management services using Housing First principles, Trauma-Informed Care, and Motivational Interviewing.
• Develop and implement an Individualized Care Plan for participants based on the needs and barriers identified in the Initial Assessment.
• Complete Individualized Care Plans within thirty (30) days of participant enrollment.
• Meet with participants both onsite and in the field to assess housing barriers and determine appropriate housing, service needs, and sustainability.
• Maintain regular participant contact within required timeframes established by the program and funding sources.
• Assist participants with housing searches, housing placement, and ongoing tenancy support.
• Support participants in completing rental applications, subsidized housing and supportive housing paperwork; interpret and explain lease terms and educate on tenant rights and responsibilities.
• Conduct habitability home inspections and provide periodic home visits after housing placement.
• Mediate and advocate on behalf of participants with landlords, addressing disputes, payment arrangements, unit surrender, relocations, and other housing-related issues.

Job description

Description

United American Indian Involvement (UAII) is the only Native American led non-profit organization in Los Angeles County, proudly serving as a home for American Indian and Alaska Native communities. Through our healthcare facility and culturally centered programs, we provide essential physical, behavioral, and spiritual health services—helping individuals stay connected to their Tribal heritage and traditions.

For over 50 years, UAII has grown to become the largest nonprofit provider of health and human services for American Indians and Alaska Natives in Los Angeles, home to the nation’s largest Urban Indian population. Our dedicated team delivers compassionate care that supports daily healing, resilience, and the continued strength of our communities. UAII is committed to uphold Indigenous values in all aspects of our work. It guides our actions, relationships, and responsibilities, ensuring that we serve our communities with integrity, respect, and accountability.

Core Principles

• Respect for Relatives – I will honor the dignity of all people, recognizing that every individual is a relative deserving of respect, compassion, and care.
• Community Responsibility – My work is not only for individual benefit but for the collective well-being of our communities, present and future.
• Cultural Integrity, I will safeguard and uplift Indigenous languages, traditions, and cultural practices, ensuring they remain central to our organizational life.
• Reciprocity We give back in balance with what we receive, fostering mutual trust and accountability in all relationships.
• Stewardship – I will act as a caretaker of our communities, resources, and environment, mindful of the impact of our decisions on future generations.
• Truth and Transparency – I will communicate honestly and openly, ensuring clarity in our commitments and accountability in our actions

Position Summary

Through culturally grounded wraparound services, UAII works to remove barriers to permanent housing and uplift individuals experiencing homelessness, housing instability, or severe rent burden throughout Los Angeles County. Under the general direction of Sr. Lead Housing Case Manager, the Housing Case Manager supports clients in securing safe and stable housing. This role provides individualized case management, assists with housing searches, and builds strong relationships with property owners, managers, and community partners to expand permanent and supportive housing opportunities.

The Housing Case Manager (CDSS) collaborates closely with internal team members, provides essential administrative support, and utilizes all functions of the Los Angeles Continuum of Care (LAHSA/HMIS, CHAMP, DPSS, CBEST, LA DHS, LA DMH), as well as CDSS systems. This position plays a critical role in guiding clients toward housing stability and long-term success within a compassionate, culturally attuned service environment.

The Housing Case Manager (CDSS)supports the program with The California Department of Social Services (CDSS) Housing and Homelessness Division (HHD), which is dedicated to building respectful, collaborative partnerships with federally recognized Tribes, tribal organizations, Tribal 638 Providers, Urban Indian Organizations, tribal consortia, and tribally led nonprofits across California.

HHD's objectives are to:

• Support housing stability and reduce homelessness in tribal communities.
• Promote equitable access to resources and services.
• Ensure programs are culturally appropriate, inclusive, and responsive to the unique needs of Tribes and tribal communities.
• Honor and respect Tribal sovereignty, culture, and traditions.

HHD works closely with the CDSS Office of Tribal Affairs and aligns with CDSS's core values:

• Respect for Tribal Sovereignty
• Integrity
• Transparency
• Solutions-Focused Collaboration

Under CDSS, there are 3 primary programs the Housing Case Manager will support.

Bringing Families Home (BFH)

The Bringing Families Home Program was established in 2016 to reduce the number of families in the child welfare system experiencing, or at risk of homelessness, to increase family reunification and to prevent foster care placement. BFH offers financial assistance and housing-related wraparound supportive services, including but not limited to rental assistance, housing navigation, case management, security deposits, utility payments, moving costs, interim shelter assistance, legal services, and credit repair. BFH targets families involved with the child welfare system who are experiencing, or at risk of experiencing homelessness. Among those who are eligible, programs should first prioritize child welfare-involved families who are homeless, followed by those who are at risk of imminently losing their housing.

Our Home Safe Program

The Home Safe Program was established in 2018 to prevent or address homelessness to support the safety and housing stability of individuals involved in Adult Protective Services (APS), individuals in the APS intake process, or who may be served by a Tribal social services agencyand who are experiencing or at risk of homelessness. Home Safe offers a range of strategies to address and prevent homelessness and support ongoing housing stability for APS clients, including housing-related intensive case management, housing-related financial assistance, deep cleaning to maintain safe housing, eviction prevention, landlord mediation, and more. Current APS clients, individuals who are in the process of intake to APS, or individuals who may be served through a Tribal social services agency who are experiencing or at imminent risk of homelessness as a result of elder or dependent abuse, neglect, self-neglect, or financial exploitation, as determined by the APS agency or tribal entity are eligible for Home Safe.

The Housing and Disability Advocacy Program (HDAP)

The Housing and Disability Advocacy Program (HDAP)was established in 2016 to assist people experiencing or at risk of homelessness who are likely eligible for disability benefits by providing advocacy for disability benefits as well as housing supports. HDAP has four core requirements: outreach, case management, disability benefits advocacy, and housing assistance. Housing-related financial assistance and wraparound supportive services provided by HDAP include but are not limited to interim shelter assistance, rental assistance, housing navigation, case management, security deposits, utility payments, moving costs, legal services, and credit repair. HDAP targets individuals who are experiencing homelessness and who are likely eligible for disability benefits.

The Housing Case Manager (CDSS) is a grant funded position.

Essential Functions

An individual in this role must be able to perform the following duties with or without reasonable accommodation. The tasks listed provide representative examples and may not include all responsibilities assigned.

• Monitor and verify participant eligibility status throughout program enrollment(s).
• Provide case management services using Housing First principles, Trauma-Informed Care, and Motivational Interviewing. Ability to interpret and apply evidence-based practices or strength approach in participants' care plan.
• Develop and implement an Individualized Care Plan for participants based on the needs and barriers identified in the Initial Assessment.
• Complete Individualized Care Plans within thirty (30) days of participant enrollment.
• Meet with participants both onsite and in the field to assess housing barriers and determine appropriate housing, service needs, and sustainability.
• Maintain regular participant contact within required timeframes established by the program and funding sources.
• Assist participants with housing searches, housing placement, and ongoing tenancy support.
• Support participants in completing rental applications, subsidized housing and supportive housing paperwork; interpret and explain lease terms and educate on tenant rights and responsibilities.
• Conduct habitability home inspections and provide periodic home visits after housing placement.
• Mediate and advocate on behalf of participants with landlords, addressing disputes, payment arrangements, unit surrender, relocations, and other housing-related issues.
• Collaborate closely with UAII Workforce Development, Behavioral Health, Wellness (SUD treatment), Clinic/Dental teams, and external community partners to provide comprehensive wraparound services.
• Develop and maintain an effective internal and external referral network to ensure timely warm handoffs and individualized participant support.
• Build partnerships with CoC agencies, property owners, property management companies, and agents to expand housing opportunities and promote long-term housing stability.
• Document all participant interactions within 24-48 hours and enter required data into funder-mandated tracking systems.
• Maintain accurate electronic and physical participant files and process all program paperwork in compliance with agency and funder guidelines.
• Assist in preparing internal and external reports as needed.
• Represent UAII and the Housing Department at stakeholder meetings, community events, and outreach activities.