Housing Case Manager at Day Center

Austin Community College; Seattle (WA); On-site; USD 32,959 - 46,941; Full time

Benefits offered by this job

Unlimited Orca Transportation Pass

Medical/Prescription/Vision

4 Weeks of Paid Time Off

Retirement Plan

Employee Assistance Program

Job summary

A community service organization is seeking a compassionate and skilled Case Manager in Seattle, WA. The role involves managing a caseload, providing crisis intervention services, and collaborating with various stakeholders to support individuals experiencing housing instability. Ideal candidates should have at least 2 years of experience in social services, exceptional communication skills, and a passion for community support. A strong understanding of diverse populations is essential. Competitive hourly wage and comprehensive benefits offered.

Qualifications

• Demonstrated ability to maintain a caseload and provide case management services.
• Ability to follow agency policy and procedures to maintain safety.
• Fluent reading, writing, and understanding skills in English required.

Responsibilities

• Collaborate with property management to address compliance issues.
• Provide crisis counseling and referral services to participants.
• Promote a team environment that values and encourages differences.

Skills

Ability to manage multiple priorities

Experience working with vulnerable populations

Crisis intervention and stabilization skills

Excellent written and verbal communication skills

Strong problem solving and project management skills

Education

2 years experience in a social/human service setting

Tools

Microsoft Office

Job description

Why Compass?

Working for Compass is a way to make real, positive change in people’s lives.

Compass Housing Alliance believes that everyone deserves stability, growth, and community and that can only be fulfilled when everyone has safe, affordable housing. Whether we work in direct service or in support of the mission in administration and operations, we’re all seeking to better our community. We’re looking to welcome people to our team that are passionate, skilled, and enjoy a little light‑heartedness in their work environment. We recognize the value that different perspectives and cultures bring to the organization and consider the diversity of staff, guests, residents, and community partners to be an important asset.

Operating at 15+ locations in Seattle, Auburn, Renton & Shoreline.

• REPORTS TO: Program Manager
• FLSA STATUS: Non‑Exempt
• SCHEDULE: Monday‑Friday 8:30am‑4:30pm; with weekly staff meetings on Thursdays at 1pm
• MEAL PERIOD: Paid (30‑minutes)
• SALARY: $29.00 per hour (Level I)

FULL TIME BENEFITS INCLUDE

Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account, 4 Weeks of Paid Time Off (PTO) & 12 Paid Holidays, Retirement Plan, Employee Assistance Program.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to remain flexible to handle the crisis of the day.
• Ability to manage multiple priorities in a dynamic environment.
• Collaborate with property management and program staff to address lease compliance issues, mediate conflicts and develop strategies to prevent eviction. This includes creative corrective action plans to support stability.
• Experience and knowledge working with vulnerable populations such as Veterans, Seniors, people with different abilities and families with children including immigrant and refugee experiences.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
• Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
• Demonstrated knowledge of best practices in de‑escalation, crisis intervention and stabilization skills.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to work in fast‑paced environment with frequent interruptions and crisis situations.
• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
• Working knowledge of the following evidence‑based practices: harm reduction, motivational interviewing, and strength‑based case management.
• Ability to enter data accurately. Create log entries and case notes. Prepare written reports and generate statistical reports.
• Ability to set and maintain boundaries in a professional manner.
• Promote a team environment that values, encourages, and supports differences.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Relate openly and comfortably with people from all backgrounds while valuing different points of views.
• Model sound interpersonal boundaries and emotional intelligence.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem solving, time and project management skills are required to be successful in this role.
• Aptitude for learning new technology skills with Microsoft products and other internet‑based software.
• Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier).

EDUCATION AND/OR EXPERIENCE

• A minimum of 2 years’ experience in a social/human service setting related to housing and homelessness, required.
• Experience and education that demonstrates competency with issues of housing instability, mental health, substance use, sexual assault and/or domestic violence, preferred.
• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
• Experience working in an environment where language may be a barrier, preferred.
• Fluent reading, writing, and understanding skills in English, required.
• Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1‑month of hire).
• Certain positions will require driving duties. Driving related qualifications include Valid WA driver’s, proof of car insurance, and a driving record that meets Compass standards.
• Work experience is a key factor for success in this role. In addition, success in this role requires a passion for knowledge and drive for continuing professional development or education. A degree in a related field would be a complement to the required experience. Both work experience and education are evaluated in determining the likelihood of success in this role.

Compass Housing Alliance maintains practices and policies that eliminate barriers to equal employment opportunity and strives to ensure that applicants and employees are treated without regard to race, color, religion, creed, sex, sexual orientation, age, national origin, citizenship or immigration status, gender identity, genetic information, honorably discharged veteran or military status, marital status, status as a victim of domestic violence, sexual assault or stalking, political ideology, sensory, physical or mental disability, caste status, the use of a trained service animal by a person with a disability and all other groups protected by law. Compass’s policies and practices are intended to promote diversity and equal employment opportunity in all aspects of employment, such as: recruitment, selection, compensation, hours of work, work schedules, benefits, training, retention, promotions, demotions, transfers, advertising, layoff, and termination. All employees of the agency are required to comply with the provisions of these policies. Failure to do so may result in disciplinary action up to and including termination of employment. In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206‑474‑1100 or via e‑mail at [e-mail].