Housing Behavioral Case Manager

The California State University; San Jose (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The California State University is seeking a Housing Behavioral Case Manager to respond to and manage various behavioral concerns among students. The role involves providing consultations, advocacy, and case management for students experiencing mental and physical health issues.

The incumbent will work closely with university resources and staff to ensure student safety and support. Strong communication skills and experience in crisis management are essential for success in this role.

Qualifications

• Experience in behavioral health case management.
• Strong knowledge of relevant resources on campus.
• Ability to manage crises effectively.

Responsibilities

• Serve as the point of contact for behavioral concerns in residence halls.
• Provide case management services for students with health issues.
• Coordinate referrals to campus resources.

Skills

Crisis management

Case management

Advocacy

Communication

Education

Relevant master's degree or equivalent experience

Job description

Job Summary

Under the general direction of the Director of Residential Life for University Housing Services (UHS), the Housing Behavioral Case Manager serves as the point of contact for University Housing Services response to students experiencing varying degrees of need and/or distress. The incumbent is readily accessible and provides consultations for staff, students, and family members who are concerned about a distressed University Housing Services resident. The Housing Behavioral Case Manager serves as a primary resource for managing reports of behavioral concerns in the residence halls and apartments as well as responding to inquiries and providing appropriate follow-up. The position provides case management services to students with complex mental and physical health problems, cognitive disorders, and safety concerns that are reported to University Housing Services. Housing Behavioral Case management services include, but are not limited to, providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties. The Housing Behavioral Case Manager supports students experiencing issues functioning in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life. The Housing Behavioral Case Manager coordinates services and provides referrals to the appropriate resources on campus such as the Counseling and Psychological Services, Accessible Education Center, SJSU Cares, Guardian Scholars, Title IX and Student Conduct & Ethical Development. The Housing Behavioral Case Manager works toward minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.

The Housing Behavioral Case Manager has significant responsibility for crisis management, administrative duties, communication within and outside the university, and other related activities with additional specific responsibility for managing behavioral cases, student advocacy, training and outreach. The Housing Behavioral Case Manager works cooperatively with all UHS staff in support and implementation of the UHS and Residential Life Mission and Curriculum. Duties include providing information and training for the University Housing Services student and professional staff; fielding calls, emails, and referrals regarding concerning behaviors; meeting with students, coordinating responses and services for individuals; undertaking research on national best practices; and may be required to participate on other committees dealing with campus safety. The Housing Behavioral Case Manager works closely with key offices (Behavior Intervention Team, University Police, Counseling and Psychological Services, Student Conduct and Ethical Development, Title IX, Student Health Center, and Accessible Education Center, SJSU Cares and Guardian Scholars/Foster Youth Programs) to identify and intervene as needed with students whose behavior suggests the need for support services.