Houseperson

Holiday-Inn-Express-Westlake; Westlake (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

401(k) Retirement Plan

Basic Life Insurance

Voluntary Life Insurance

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Paid Time Off

Job summary

Ivy Hospitality is seeking a Houseperson to support the housekeeping team by maintaining public areas, replenishing supplies, and assisting guests. The role emphasizes proactive service and attention to detail to create a welcoming environment for guests and associates.

Position involves delivering linens to staff, restocking carts, and assisting with special cleaning tasks while adhering to safety protocols. Weekend/holiday availability may be required.

Qualifications

• Education: High school diploma or equivalent is preferred but not required.
• Experience in housekeeping or hospitality is not required but preferred.
• Ability to stand, lift, bend, and push heavy carts.

Responsibilities

• Maintain cleanliness and organization of public areas (lobbies, hallways, restrooms).
• Deliver linens, supplies, and amenities to housekeeping staff promptly.
• Assist with guest requests (towels, bedding) promptly and politely.
• Restock carts and storage areas with supplies.
• Follow safety procedures and report hazards to supervisor.
• Assist with deep cleaning and other tasks as assigned.

Skills

Communication

Physicality

Flexibility

Guest service

Education

High school diploma (preferred)

Job description

Position: Houseperson

Reports To: Executive Housekeeper / General Manager

Position Summary:

The Housekeeping Houseman is a vital member of the housekeeping team, ensuring a clean, organized, and welcoming environment for guests and associates. This role supports the housekeeping staff by maintaining public areas, replenishing supplies, and delivering prompt assistance to guest needs. The Houseman embodies Ivy Hospitality’s dedication to creating exceptional guest experiences through attention to detail and proactive service.

Pay Range:

$13.50 based on experience and qualifications

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain the cleanliness and organization of public areas, including lobbies, hallways, and restrooms, ensuring an inviting atmosphere for guests.
• Deliver linens, supplies, and amenities to housekeeping associates promptly, supporting efficient room turnovers.
• Assist in removing trash and soiled linens from housekeeping carts and storage areas. Respond to guest requests, such as additional towels or bedding, promptly and courteously.
• Restock housekeeping carts and storage areas with necessary supplies for the team.
• Ensure consistent communication with the housekeeping team to prioritize and complete tasks efficiently.
• Assist with deep cleaning projects and other special cleaning tasks as assigned.
• Follow all safety and security procedures to protect guests, associates, and property, including proper handling of cleaning equipment and chemicals.
• Notify the supervisor of maintenance needs or safety hazards observed during daily duties.
• Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
• Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction
• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager/Department Leader, supporting the overall success of hotel operations.

Qualifications:

Education: High school diploma or equivalent is preferred but not required.

Experience: Prior experience in a housekeeping or hospitality role is preferred but not required.

Ability to work in a physically demanding role, including standing, lifting, bending, and pushing heavy carts.

Strong communication skills and the ability to interact with guests and associates professionally and respectfully.

Flexibility to work varying shifts, including weekends and holidays, based on business needs. Commitment to upholding Ivy Hospitality’s standards for cleanliness and guest service.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• 401(k) Retirement Plan

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.