Houseperson

Lbahospitality; Saint Augustine (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality company in Saint Augustine is seeking dedicated staff to provide excellent guest service, maintain cleanliness of public areas, and assist with minor repairs. Candidates should possess strong communication skills and the ability to work on their own as well as in a team. The role requires physical endurance as well as adherence to company standards and procedures. This position does not allow for remote work and may require shifts including nights and weekends.

Qualifications

• Experience in similar capacities like lodging or care facilities.
• Must be honest and trustworthy due to access to property.
• Ability to work without direct supervision.

Responsibilities

• Maintain cleanliness of public areas and assist guests.
• Respond to guest requests in a timely manner.
• Perform minor maintenance and troubleshoot hotel equipment.

Skills

Guest service

Basic maintenance repairs

Communication

Teamwork

Sanitation knowledge

Education

High school diploma or equivalent

Job description

Description

Provides excellent guest service in an efficient, courteous professional manner; follows LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assists room attendants ensuring cleanliness standards are met. Assists maintenance department with minor repairs and work orders.

Prerequisites

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Experience in similar capacities: lodging, housing, hospitals, care facilities preferred
• High school diploma or equivalent

Summary of Essential Job Functions

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

Required Knowledge, Skills and Abilities

Knowledge:

• Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.
• Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.
• All guidelines from training checklist of areas to be maintained.
• Procedures for emergencies (Person in Charge).

Skills:

• Assist with guest issues, being professional and maintaining a hospitable caring attitude.
• Maintain guest privacy.
• Follow procedures in the company systematic fashion.
• Basic maintenance repairs, leaking faucet, running toilet, etc.
• Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.

Abilities:

• Must be able to work alone, without direct supervision
• Must be able to work as a team member
• Comply to all standards
• Be able to multi task, remain service centric.
• Communicate professionally with guests and co-workers.

Specific Responsibilities

1. Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.
2. Respond to guest requests, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.
3. Perform minor trouble shooting and maintenance of hotel equipment.
4. Responsible for setting up meeting rooms if applicable.
5. Adhere to general clean guidelines for the public areas of the property.
6. Maintain a thorough knowledge of emergency procedures.
7. Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.

Working Conditions/Special Requirements

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to spend long periods of time outdoors in heat/cold.
• May be required to work any day/shift, including nights and weekends.

Positions for Possible Advancement

• Room Attendant
• Maintenance Technician

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.