Houseperson

Hospitality America; Roanoke (VA); On-site; USD 34,440,000 - 45,461,000; Full time

Benefits offered by this job

Competitive wage

Medical, Dental, Vision coverage

Paid vacation time

401k Retirement Plan

Job summary

Springhill Suites by Marriott Roanoke is seeking a Houseperson to maintain cleanliness and presentation in common areas, ensuring a welcoming atmosphere for guests. You will support housekeeping operations, manage supplies, and set up spaces for events with a focus on guest satisfaction.

The role emphasizes attention to detail, independence, and reliability in a team-oriented hotel environment within Hospitality America’s portfolio.

Qualifications

• Experience in a Houseperson or Room Attendant role in a hotel or similar environment.
• Must have attention to detail with the ability to be thorough in your work.
• Must be able to work independently while maintaining timelines.

Responsibilities

• Maintain Cleanliness and Presentation: ensure high standards in common areas, lobbies, and public spaces through cleaning and presentation.
• Support Housekeeping Operations: assist in responding to guest requests and maintain inventory of towels, linens, and amenities.
• Set Up and Break Down: prepare meeting rooms and event spaces and restore layouts after events.
• Trash and Waste Management: collect and dispose of trash in designated areas.
• Maintenance Support: report issues and assist with minor tasks.
• Customer Service: engage courteously with guests and assist as needed.

Skills

Experience in Houseperson role

Attention to detail

Independent work

Job description

Springhill Suites by Marriott Roanoke is seeking a fun, detail oriented, dedicated individual to join our team as a Houseperson. You will play a critical role in maintaining the highest standards of cleanliness and presentation in our common areas and corridors, creating exceptional guest experiences while enjoying a competitive salary in a fun, team-oriented environment. If you take pride in ensuring a clean and inviting atmosphere for guests, we would love to hear from you!

ABOUT US

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values.

What we call P.E.A.C.H.

• PASSIONATE - Passionate with the spirit to serve.
• EXCELLENCE - Committed to excellence that inspires results.
• ADAPTABLE - Adjust, adapt, and overcome.
• COMMUNITY - Creators of a collaborative community invested in growth.
• HUMBLE - Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

What You'll Do

• Maintain Cleanliness and Presentation: Ensure the highest standards of cleanliness and aesthetics in common areas, including corridors, lobbies, and public spaces, by performing regular cleaning, vacuuming, dusting, and maintaining the overall appearance.
• Support Housekeeping Operations: Assist the housekeeping team in promptly responding to guest requests for additional supplies, ensuring a well-stocked and organized inventory of items like towels, linens, and amenities.
• Set Up and Break Down: Prepare meeting rooms, event spaces, and public areas for various functions, including arranging furniture, setting up equipment, and swiftly restoring spaces to their original layout post-events.
• Trash and Waste Management: Collect and dispose of trash, maintaining cleanliness in common areas, and ensuring proper disposal in designated areas following established procedures.
• Maintenance Support: Identify and report any maintenance issues or repair needs in common areas to the appropriate department, assisting with minor maintenance tasks when necessary.
• Customer Service: Engage courteously with guests, offering assistance or information when required, and ensuring their needs are met in a friendly and professional manner.

Skills Education And Experience

• Experience in a Houseperson or Room Attendant role in a hotel or similar environment preferred.
• Must have attention to detail with the ability to be thorough in your work.
• Must be able to work independently while maintaining timelines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization's physical premises.

WHY Springhill Suites By Marriott Roanoke

• Competitive Wage: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage for Full-time employees.
• Paid vacation time.
• 401k Retirement Plan.

AFFIRMATIVE ACTION/EEO STATEMENT

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.