Houseperson

Pacific Point Resort; Pismo Beach (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

CCC Management II LLC is seeking a Houseperson to support housekeepers and supervisors in maintaining a clean and orderly hotel environment. You will contribute to a fast-paced setting with a friendly attitude and strong guest service skills.

The role requires effective communication, teamwork, and the ability to multitask across housekeeping tasks. You will participate in training, maintain professional appearance, and work flexible shifts including holidays, nights, and weekends as needed.

Qualifications

• Excellent verbal and written communication with guests and staff.
• Ability to listen, understand, and clarify concerns.
• Able to multitask and prioritize tasks to meet deadlines.
• Maintain a friendly, service-oriented demeanor with guests and coworkers.

Responsibilities

• Walk assigned floors at the beginning and end of shift and report issues.
• Use proper two-way radio etiquette when communicating with teammates.
• Complete daily checklists and handle housekeeping tasks as assigned.
• Assist Housekeeping and Supervisors with maintaining cleanliness and order.
• Report maintenance issues to the Housekeeping Supervisor/Manager.

Skills

Communication

Teamwork

Multitasking

Customer service

Job description

As a Houseperson, you will be responsible for supporting housekeepers and supervisors with maintaining the property in a fast-paced and positive environment. The Houseman looks to provide help in all janitorial and maintenance areas, striving to maintain a clean and tidy property with a friendly attitude and exceptional customer service skills. You work effectively in a team and use excellent communication skills to correspond with co-workers and supervisors.

Job Requirements

• Must be able to effectively communicate both verbally and written, with alllevelsof employees and guests in an attentive, friendly,courteous,and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach allencounterswith guests and employees in an attentive, friendly,courtesyand service-oriented manner.
• Attend all hotel required meetings andtrainings.
• Maintainhigh standardsof personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maximize efforts towards productivity,identifyproblemareasandassistin implementing solutions.
• Must be effective in handling problems, including anticipating, preventing,identifyingand solvingproblemsas necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meetappropriate objectives.
• Must be able to cross-train in otherhotel-relatedareas.
• Must be able to maintainconfidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.
• Will berequiredto work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Responsibilities

• Employeesmust at all timesbe attentive, friendly,helpful,and courteous to all guests,managers,and fellow employees.
• Walk assigned floors atbeginningand end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Use daily checklist to complete projects as assignedincluding but not limited to:
• Ash urns
• Glass tables
• Furniture
• Polish floors
• Otherprojects asassigned bymanagement.
• Practice safe work habits to ensure safetyforguests, fellow employees,and self.
• Handle items for "Lost and Found" according to the hotel standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
• Report maintenance issues to Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures toassistwith cleaning if needed.
• Pick up any Room Attendant's dirty linen or trash as needed.
• Before leaving the section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
• Assist Housekeeping as needed (i.e.,bed boards, roll-aways, flip beds, etc.)
• Deliver any clean linen to assigned sections, if applicable.
• Maintain cleanliness and organization of the Housekeeping Office, linen rooms, storage closets, and stairwells.
• Ensure overall guest satisfaction

Experience and Education:

• Previous in a Houseperson position preferred but not required.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

CCC Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

CCC Management LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.