Houseperson

Embassy Suites by Hilton Laredo; Laredo (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Embassy Suites by Hilton Laredo is seeking a Hotel Floor Attendant to clean and maintain corridors, vending areas, elevators and guest room floors to meet hotel cleanliness standards. You will stock linen supplies, deliver items for guests and Floor Supervisor, and transport laundry and glassware as needed.

The hotel operates 24/7, so shift days and hours may vary. This role requires flexibility and adherence to safety procedures.

Responsibilities

• Review assigned area and remove trash or debris on floors.
• Check floor closets and linen requisition to replenish supplies.
• Stock linen carts with clean linen and supplies.
• Maintain cleanliness and organize floor closets; remove trash and transport to storage.
• Remove dirty linen from carts/closets and place in laundry chute.
• Remove dirty glasses; transport to dish room, wash, and return glasses to floor closets.
• Clean designated areas with proper chemicals and equipment: guest room corridors, floor closets, service corridors, elevators, laundry, vending areas, stairwells.
• Wipe surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
• Ensure nothing is stored in stairwells.
• Remove stains, scuff marks, and dust from carpets.
• Deliver items to guests; retrieve items from rooms and store properly.
• Transport guest laundry and dry cleaning to correct rooms.
• Turn in lost and found items and guest room keys.
• Adhere to company policies and safety procedures.
• Follow safety and security procedures and rules.
• Know fire prevention and emergency procedures for the department.
• Use protective equipment and report unsafe conditions to management.
• Report accidents, injuries, near-misses, property damage or loss.
• Maintain a neat, clean, well-groomed appearance per handbook.

Job description

JOB SUMMARY

Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Review assigned area and complete general removal of any trash or debris on floors.
• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with clean linen and supplies.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep remove non-floor closet items and transport to proper storage areas.
• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glasses from assigned Room Attendants' carts and closets. Transport to dish room glass washer and wash glasses. Return clean and capped glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools and equipment:

a) Guest room floor corridors

b) Floor closets

c) Service corridors

d) Elevators, tracks and landings

e) Guest laundry room

f) Guest vending areas

g) Stairwells

• Wipe down all surfaces of vending machines, ice machines, and laundry machines/counters/shelves.
• Ensure that nothing is stored in stairwells.
• Remove stains, scuff marks, and dust from carpets.
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
• Transport guest laundry and dry cleaning to correct guest rooms.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).

Source: Hospitality Online