Houseperson

Sage Hospitality Group; Detroit (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and FSA

Life and AD&D insurance

Employee Assistance Program

Hotel and partner discounts

Employee Referral Bonus Program

Job summary

Shinola Hotel in Detroit is seeking a Houseperson to clean and maintain corridors and public spaces, ensuring guest satisfaction. No formal education or prior experience is required, but a self-starter with a neat appearance and strong guest communication skills is essential.

Join Sage Hospitality Group’s Shinola Detroit team, supporting housekeeping operations, stocking supplies, and assisting senior staff to deliver exceptional hospitality while adhering to safety procedures.

Qualifications

• No formal education required.
• No prior experience required.
• Strong communication and guest service mindset.
• Ability to follow housekeeping procedures and safety rules.
• Ability to lift/move supplies and be on feet for long periods.

Responsibilities

• Walk assigned floors at start and end of shift to remove newspapers and service trays.
• Empty trash and linens; report areas needing immediate cleaning.
• Clean public areas according to procedures and safety rules (hallways, elevators, service areas, stairwells).
• Remove soiled linen and trash to appropriate locations.
• Assist section housekeepers as needed (bed boards, roll-ways).
• Stock linen and supply closets to maintain par inventories.
• Report missing items or damages to supervisor.
• Respond to guest requests and questions, resolving issues with hospitality.

Skills

Self-starter

Professional appearance

Guest communication

Team collaboration

Job description

Why us?

Shinola Hotel is seeking a Houseperson to create timeless memories and quality experiences for guests and associates alike.

The world’s firstShinola Hotelis Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Responsibilities

• Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty trash receptacles
• Remove trash and/or linens and note any areas that need immediate cleaning.
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc.
• Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
• Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
• Stock linen and supply closets to ensure par inventories.
• Report any missing/found articles, damage or merchandise problems to the Senior Housekeeper or supervisor.
• Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

Qualifications

Education/Formal Training

No formal education required.

Experience

No experience required

Knowledge/Skills

• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs -approximately 40 steps 15% of 40 hour week.

Benefits

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.