Houseperson

Highgate; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Highgate is seeking a House Attendant at Courtyard Dayton to maintain cleanliness in assigned areas and assist with guest services. You will perform housekeeping tasks, respond to guest requests, and support safety and emergency procedures in a fast-paced hotel setting.

The role requires the ability to lift heavy objects, stand for long periods, and communicate effectively with guests and team members while delivering friendly service.

Qualifications

• High School diploma or equivalent, hotel experience preferred.
• Ability to lift up to 100 pounds and stand for extended periods.
• Excellent verbal and written communication, guest-focused service.

Responsibilities

• Mop tile floors and shampoo carpets in public areas according to hotel standards.
• Shampoo furniture and assist guests as needed.
• Deliver items to guestrooms and manage luggage requests.
• Respond to guest requests promptly and maintain cleanliness of guestrooms.
• Know emergency procedures and maintain hotel equipment.
• Assist with Lost and Found per hotel policy.

Skills

Standing for long shifts

Guest service

Communication

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Courtyard Dayton

7087 Miller LaneDayton, OH 45414

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.).

Responsibilities

• Mop tile floors according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.