Houseperson

Savour Hospitality; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Marriott - Key Tower in Cleveland, OH is seeking a Houseperson to maintain guestrooms and public areas, respond to guest requests, and support housekeeping operations. This role involves cleaning rooms and corridors, replenishing supplies, and assisting other departments to ensure exceptional guest experiences.

The position requires reliability, the ability to work independently and as part of a team, and strong communication skills.

Qualifications

• Previous housekeeping experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Responsibilities

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, carpet shampoo machine, etc.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture’s and turn mattress.
• Sweeps, mops, scrubs, waxes and polishes floor.
• Dusts and polishes metalwork.
• Walk all assigned floors at beginning and end of shift to collect bags, newspapers, trash, linen.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.

Skills

Housekeeping experience

Written and verbal communication

Work independently

Team collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Houseperson

Regular Full-Time Marriott - Key Tower, Cleveland, OH, US

4 days ago Requisition ID: 9738

Position Overview

Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

Essential Functions and Responsibilities

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, carpet shampoo machine, etc.
• Cleans rooms, hallways and restrooms.
• Washes walls and ceiling, moves furniture’s and turn mattress.
• Sweeps, mops, scrubs, waxes and polishes floor.
• Dusts and polishes metalwork.
• Walk all assigned floors at beginning and end of shift to collect bags, newspapers, trash, linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Must be able to work independently and as a team player
• Assist other departments when needed to ensure optimum service to guests.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• Previous housekeeping experience preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

Work Conditions & Physical Demands

• Workisperformedindoorsandoutdoorsinacommercialsettingwithregularexposuretocold, heat, noise, people, and equipment.
• Abletoworkindependentlyorasateammember andsupportmanagerswithspecialprojects.
• Strongcollaborationskills–workswellacrossfunctionalareas—excellentrelationship-building skills; able to collaborate with various levels of the organization.
• Thephysicaldemandsdescribedhere representthosethatanemployeemustmeet toperform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop,kneel, crouchorcrawl; talkor hear, and tasteorsmell. The employee must occasionallyliftormoveupto80pounds.Specificvisionabilitiesrequiredbythejobincludeclose vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment:

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, and responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.