Houseperson

Pyramid Global Hospitality; Boston (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

On-site wellness programs

Local discounts

Employee hotel rates

Training and development opportunities

Job summary

Guest Service and Housekeeping Team Support at Wyndham Boston Beacon Hill under Pyramid Global Hospitality. You will maintain cleanliness, assist Room Attendants, and ensure guest rooms meet high standards of service.

The role emphasizes attention to detail, teamwork, and a positive guest experience within a vibrant hotel environment across multiple properties.

Qualifications

• Strong attention to detail and time-management skills are required.
• Professional appearance and a helpful, courteous manner are expected.
• Ability to communicate effectively with guests and coworkers.
• Must be able to stand/walk for extended periods and lift/carry items up to 25 lbs.

Responsibilities

• Greet and assist guests, responding promptly to requests.
• Work with Room Attendants to maintain cleanliness and service standards.
• Deliver towels, cribs, cots, and other guest-room items on request.
• Perform Room Attendant duties when needed to support priorities.
• Assist with heavy items and furniture movement during deep cleaning.

Skills

Attention to detail

Time management

Professional appearance

Communication

Physical stamina

Lifting/moving heavy items

Equipment handling

Tools

Vacuum cleaners

Mops

Brooms

Spray bottles

Dustpans

Scrub pads

Dusters

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!

What You Will Have An Opportunity To Do

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About The Property

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!

What You Will Have an Opportunity to Do

A clean, welcoming hotel is one of the reasons guests choose to return and recommend us to others. We are looking for detail-oriented individuals to join the Housekeeping team at Wyndham Boston Beacon Hill as Housepersons (House Attendants). In this essential behind-the-scenes role, you will maintain public spaces, support Room Attendants, and help ensure that the hotel is ready for every guest, every day.

You will be part of the "Heart of the House," creating a comfortable, cared-for environment through dependable teamwork, thoughtful guest service, and pride in the details. Your work helps turn an ordinary stay into an outstanding one.

Your Role

Guest Service and Housekeeping Team Support

• Greet and engage guests courteously, checking whether they need assistance and responding promptly and helpfully to requests.
• Work collaboratively with Room Attendants and Housekeeping colleagues to maintain hotel cleanliness and service standards.
• Deliver requested towels, cribs, cots, and other approved guest-room items promptly and with care.
• Perform Room Attendant duties when needed and as assigned to support operational priorities.
• Assist Room Attendants with heavy items and furniture movement during deep cleaning, spring cleaning, and special projects, following safe handling practices.

• Walk assigned guest floors at the beginning and end of each shift to collect bagged trash and soiled linens.
• Remove soiled linens and trash from floor pantries and service areas, transporting them to designated locations in accordance with procedures.
• Collect clean linens and replenish each assigned floor pantry to established par-stock levels.
• Restock guest amenities, housekeeping supplies, and other approved items in floor pantries to support efficient room servicing.
• Keep floor pantries, supply areas, and housekeeping carts clean, orderly, stocked, and accessible to the team.

• Clean assigned public areas in the prescribed manner, following departmental standard operating procedures and established quality expectations.
• Use housekeeping equipment and supplies properly, including spray bottles, vacuums, mops, brooms, dustpans, scrub pads, and dusters.
• Monitor assigned areas for cleanliness concerns, spills, hazards, or maintenance needs and notify the appropriate team member promptly.
• Handle and transport linens, waste, carts, and cleaning materials safely while maintaining clear corridors and service areas.
• Demonstrate a friendly, helpful attitude toward guests and coworkers, taking pride in being the difference in each guest experience.

What are we looking for?

You are dependable, observant, and proud of creating clean, comfortable spaces. You pay attention to details others might miss, manage your time well, and work productively as part of a team. You also understand that a friendly response to a guest and timely support for a coworker are important parts of excellent housekeeping service.

Required Qualifications

• Strong attention to detail, effective time-management skills, and the ability to follow cleaning procedures and assigned priorities.
• A neat, professional appearance and a pleasant, helpful manner.
• Ability to communicate effectively and work well with guests and coworkers.
• Ability to stand and walk for extended periods during physically active shifts.
• Ability to bend, reach low and high areas, clean corners, observe conditions, and detect odors.
• Ability to maneuver housekeeping carts weighing up to 100 lbs, including in tight spaces.
• Ability to lift, carry, and position items weighing at least 25 lbs safely.
• Ability to use standard cleaning equipment, including vacuums, mops, brooms, spray bottles, dustpans, scrub pads, and dusters.

Preferred Qualifications

• Previous housekeeping or hotel cleaning experience is desirable.
• Familiarity with linen distribution, guest supplies, public-area cleaning, or Room Attendant support.

Why This Role, Why Now

Guests may not see every task behind a welcoming hotel, but they notice the results. At Wyndham Boston Beacon Hill, Housepersons keep the property guest-ready and help Room Attendants deliver outstanding service. This is an opportunity to develop hospitality skills while making a difference every day.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation

$24.00

$25.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.