Housekeeping Technician - Environmental Services, Full-time, Evenings

Northwestern Medicine; Woodstock (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwestern Medicine is seeking an Environmental Services Tech II to clean patient rooms, offices, and public areas while following safety and isolation procedures. The role requires independent work, effective communication with patients and staff, and adherence to department tracking tools.

Prior healthcare or hospitality EVS experience is preferred. The position emphasizes teamwork, timeliness, and continuous improvement of cleaning practices within a busy hospital environment.

Qualifications

• Must exhibit the ability to follow oral and written instructions.
• Must be able to communicate effectively with patients, visitors and staff.
• Must be able to use the proper tracking and communication tools utilized by department.
• Must be able to work independently.
• One to three years of environmental services experience in a healthcare or hospitality environment.

Responsibilities

• Cleans and maintains patient rooms, offices, public areas, treatment rooms and other assigned areas daily.
• Follows policies and procedures on patient isolation and contact precautions as necessary.
• Stocks paper items and other supplies in assigned areas as necessary.
• Maintains cart and equipment in clean, working condition and stores in appropriate storage area.
• Promotes safety in the workplace using wet floor signs and PPE and ensures carts are not unattended.
• Uses chemicals and equipment safely, with proper dilution ratios in labeled containers.
• Notifies supervisor of equipment repairs and reports safety hazards.
• Communicates issues to supervisor and proactively addresses deficiencies.
• Maintains interpersonal relationships with hospital personnel and protects patient confidentiality.
• Articulates scripting model to customers and uses organizational resources efficiently.
• Manages work schedule to complete tasks on time and contribute to improvements.
• Presents a professional demeanor and provides timely updates to patients and customers.

Skills

Communication

Independence

Follow instructions

Teamwork

Job description

Description

The EVS Tech IIreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces.
• Follows policies and procedures on patient isolation and contact precautions as necessary.
• Stocks paper items and other supplies in assigned areas as necessary or designated.
• Maintains cart and equipment in clean, working condition and stores in appropriate storage area
• Promotes safety in the workplace. Uses wet floor signs, PPE, not leaving housekeeping cart or supplies unattended.
• Uses chemicals and equipment in an effective and safe manner. Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers.
• Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager.
• Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area)
• Establishes and maintains interpersonal relationship with hospital personnel, while assuring confidentiality of patient information.
• Exhibits the ability to articulate designed scripting model to each customer we serve
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.

Qualifications

Required:

• Must exhibit the ability to follow oral and written instructions.
• Must be able to communicate effectively with patients, visitors and staff.
• Must be able to use the proper tracking and communication tools utilized by department.
• Must be able to work independently.

Preferred:

• One to three years of environmental services experience in a healthcare or hospitality environment.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed:Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.