Housekeeping Supervisor - Wyndham National Harbor

MasterCorp, Inc.; Oxon Hill (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Paid Time Off

Job summary

MasterCorp, Inc. is seeking a Timeshare Supervisor/Inspector to oversee cleaning personnel and ensure units are cleaned efficiently and to a high standard. You will assign duties, monitor performance, and support staff during peak periods at multiple resort sites.

The role requires a high school diploma, strong work ethic, and the ability to train new hires. Travel is occasionally required, with a focus on maintaining guest satisfaction and operational excellence.

Qualifications

• High school diploma or equivalent. Passion for cleanliness.
• Motivational skills and strong work ethic.
• Ability to train others and adapt to irregular hours.
• Willingness to travel as required for the role.

Responsibilities

• Oversee cleaning personnel and assign duties.
• Inspect units for cleanliness and readiness.
• Assist in training staff on the 7-step cleaning process.
• Address guest complaints promptly and maintain service quality.
• Ensure safety and time efficiency at each site.

Skills

Customer service

Team leadership

Training others

Time management

Education

High school diploma

Job description

Join Our Team at MasterCorp, Inc.!At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.Don’t miss out—APPLY TODAY!WHAT WE OFFER YOUStarting at $17 per hourRefer A Friend Bonus PotentialImmediate hire – Full-time and part-time positions availablePaid TrainingBenefits package including: Medical, Vision, Dental, Paid Time OffOpportunities for growth and career developmentWhat We're Looking For:Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.Position Overview:The Timeshare Supervisor/Inspector is responsible for consistently meeting quality and timeliness standards in the supervision of cleaning personnel. A Supervisor/Inspector must ensure the company's mission statement and values are followed by all staff who report to them. The purpose of this position is to oversee cleaning personnel and make sure that units are being cleaned effectively and in the most efficient way.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Develop and maintain a high standard of excellence within staff.Assign duties to housekeeping personnel.May be asked to prep rooms for housekeepers during busy/peak periods.May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.Assist in the training of staff, both existing and new recruits.Report unit maintenance issues as per company procedure.Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.Inspect and prepare clean units and report them as vacant and ready.Inspect units and complete the required amount of report cards per week.Replace kitchen inventory and supplies as needed.Assist in maintaining storage closets are clean and organized.Report lost and found items to Executive Housekeeper.Ensure a safe working environment at each site and office.Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.Ensure a sense of urgency exists within housekeeping staff so units are turned on time.Personal timeliness, be prompt with all assignments and appointments.Utilize supplies and equipment efficiently and effectively.Perform inventory and linen supplies.Assist in linen inventories as directed.Responsible for time efficiency of direct reports.Assist in solving guest complaints promptly.Cultivate and develop strong, positive customer relations.Willing and able to assist resorts guests and owners.Knowledgeable of the resort.Other duties and tasks as assigned in conjunction with services contracted with the client.Experience and Education Requirements:A high school diploma or equivalent combination of education and work experience.A passion for cleanliness.Demonstrated motivational skills.Strong work ethic.Ability to train others.Desire to help others.Work irregular hours.Travel RequirementsResort Operations: Rare — approximately 5% on a quarterly basisTask Force: Frequent — travel is regularly required based on business needPhysical Requirements:This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform theessential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.Equal Opportunity Employer Statement:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.________________________________________Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.