Housekeeping Supervisor - TownePlace Suites Boca Raton-Weekly Pay

B. F. Saul Company Hospitality Group; Boca Raton (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

B. F. Saul Company Hospitality Group is seeking a responsible supervisory role in housekeeping to lead Room Attendants, Housepersons, and Lobby Attendants in delivering exceptional guest service at our Florida properties.

You will supervise, train, and inspect staff performance, drive safety standards, and coordinate daily tasks to meet service goals, while promoting teamwork and professional growth within the department.

Qualifications

• High school diploma or GED preferred.
• Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred.
• Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

Responsibilities

• Guest Service: Lead the housekeeping team; assign, inspect, and record housekeeping actions; respond to guest concerns with courtesy and service recovery.
• Safety/Risk Management: Inspect housekeeping operations; maintain MSDS procedures; ensure a clean and safe work environment.
• Associate Management and Development: Direct staff performance; motivate, coach, and develop team members; ensure training records are maintained.
• Self/Workload Management: Attend department and hotel meetings; advise on changes to housekeeping operations; manage multiple priorities and deadlines.

Skills

Bi-lingual

Detail-oriented

Multitasking

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible to supervise, train and inspect the performance of assigned Room Attendants, Housepersons, and Lobby Attendants, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

Responsibilities

• Guest Service: Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel. Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
• Associate Management and Development: Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assist with coaching, and development of all team members. Assist with required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies. Promotes collaboration and positive, professional work environment.
• Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Assist with housekeeping/laundry initatives and meeting productivity standards at the hotel level. Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Required Skills and Experience

• High school diploma or GED preferred.
• Minimum 1 year housekeeping experience preferred. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred.
• Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

EEO AA M/F/Vet/Disabled

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled