Housekeeping Supervisor (PM)

Choice Hotels International; BLOOMINGTON (MN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Free Parking

Paid sick time

Health benefits after 30 days

Job summary

Choice Hotels International, Inc. in Bloomington, MN, is seeking a Housekeeping Supervisor for Radisson Blu Mall of America. You will oversee housekeeping and laundry staff, ensure rooms and public spaces meet quality and safety standards, and help maintain a positive, guest-focused environment.

We offer competitive hourly wages starting at $23.50, full benefits after probation, employee discounts, paid time off, and opportunities to develop leadership skills within a global hospitality company.

Qualifications

• Minimum one year in a supervisory or management housekeeping position.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with team and guests.
• Knowledge of safety procedures and standards.

Responsibilities

• Inspect and approve staff performance in housekeeping.
• Supervise housekeeping and laundry staff across shifts.
• Ensure guest rooms meet company standards and safety procedures.
• Schedule employees and manage payroll related items.
• Train staff on Radisson Blu standards and hotel procedures.
• Support training and supplies for the housekeeping team.

Skills

Supervisory experience

Leadership

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Opera PMS

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice®has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full‑service upper upscale properties to midscale, extended stay and economy enables Choice®to meet travelers’ needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award‑winning Choice Privileges®loyalty program and co‑brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Radisson Blu Mall of America is looking for looking for an energetic individual to join our Housekeeping team as a Housekeeping Supervisor.

Hourly Wage: starting at $23.50

Benefits we provide

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)

1st of the month following 30 days of service:

• Full benefits package to our full‑time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

Ensure all operational and safety procedures are properly followed

• Inspects and approves employees work performance
• Supervises all guest complaints as it relates to the operation
• Demonstrate leadership and provides training for all housekeeping and laundry employees
• Communicates effectively and works as a team player
• Meets goals and expectations as it relates to the overall department and hotel operation
• Establish schedules, work assignments and supervises payroll related items
• Supervises all Choice Hotels and Radisson Blu training requirements for the department
• Develops and trains staff on all Radisson Blu Operation Standards
• Can work a flexible schedule and multi-task with housekeeping related tasks

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies

• Performs all shift checklist responsibilities & reporting requirements
• Be familiar with hotel, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
• Comply with federal, state and local laws
• Properly maintains hotel keys and electronic cards (key control)
• Completes maintenance work orders and will follow up accordingly
• Supervises lost and found items in accordance with procedures
• Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
• Maintains status reports for guest rooms and communicates effectively
• Follows all guest room procedures including protocols with ‘do not disturb’ rooms
• Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
• Participates in all departmental and hotel meetings
• Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
• Runs all Housekeeping Reports
• Reports any damage or hazards in the hotel
• Reports suspicious activity in hallways or in the hotel
• Answers the housekeeping phone and handles or supervises guest requests
• Consistently walks the hotel for inspection purposes and reports accordingly

Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened

• Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
• Inspects rooms and public space areas continually
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Follow up providing employees with customer service, technical and safety training on an ongoing basis
• Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervises the operation (and/or outsourced relationship) with the laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office

Develops and implements strategies and practices which support employee engagement

• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements/Skills

• Minimum one year in a supervisory or management housekeeping position required
• High school diploma or GED required
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Ability to communicate effectively
• Strong organizational skills, critical thinking skills, problem solver
• Able to work a variable schedule
• Operating Systems experience with Opera

Physical Demands

• May need to sit or stand for long periods of time
• Proper lifting techniques required
• Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
• Ability to lift, carry, push, pull or otherwise move objects
• Ability to use various equipment such as vacuum cleaners and buffers
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.