Housekeeping Supervisor - Part Time

Royal Sonesta Downtown Chicago, IL; Chicago (IL); On-site; USD 36,740 - 38,118; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Royal Sonesta Downtown Chicago, IL seeks a hands-on Housekeeping Supervisor to support the Housekeeping Manager in supervising the hotel's cleaning operations and laundry. You will inspect rooms, train room attendants, and ensure rooms meet brand standards for time, quality, and placement.

You’ll help schedule staff, maintain linen par levels, monitor laundry and supplies, enforce health and safety rules, and coordinate with other shifts to deliver Sonesta Service to guests.

Qualifications

• High School Diploma or equivalent with two years housekeeping experience.
• Supervisory training/experience preferred.
• Fluent English; additional languages beneficial.
• Experience with Microsoft Office preferred.
• Ability to document tasks, orders, and instructions.

Responsibilities

• Deliver Sonesta Service per G.U.E.S.T. standards and train staff.
• Recruit, develop, manage, and monitor performance with the Housekeeping Manager.
• Inspect suites and public areas for cleanliness and repair; retrain as needed.
• Assist with training and ensure staff have tools and equipment.
• Schedule and assign room cleaning to ensure coverage.
• May perform all housekeeping duties including cleaning guest suites and public spaces.
• Maintain linen and room supplies par levels with Housekeeping Manager.
• Monitor laundry supplies and equipment to ensure they are sufficient.
• Handle lost and found procedures.
• Promote teamwork and coordinate with other shifts.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Skills

Reading and writing fluency

Mathematical skills

Problem solving

Organizational skills

Supervisory experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities. Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand’s time, product and placement standards.

Job Description

Duties and Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions.
• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations.
• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
• Manage procedures of lost and found items.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Qualifications and Requirements

• High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Will be required to regularly use commercial cleaning chemicals.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work mornings, evening, weekends, and holidays.

Pay Range

Pay range $26.67 to $27.67.

Pay rate outlined follows contract requirements.

Benefits

• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law.