Housekeeping Supervisor - Hilton Omaha

Hilton Worldwide, Inc.; Omaha (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Supervisor to lead and inspire a team of Room Attendants and Housepersons. This role is pivotal in ensuring that all guest rooms and public areas are maintained to the highest standards of cleanliness and service quality. The ideal candidate will demonstrate exceptional leadership qualities and a commitment to delivering outstanding guest experiences. Join a team that values integrity, teamwork, and a sense of urgency in creating remarkable hospitality experiences. If you are passionate about service and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Strong leadership skills to supervise and train staff effectively.
• Excellent customer service skills to enhance guest experiences.

Responsibilities

• Lead and supervise Room Attendants and Housepersons to maintain cleanliness.
• Monitor inventory and inspect rooms for quality standards.

Skills

Leadership

Customer Focus

Adaptability

Dependability

Teamwork

Job description

A Housekeeping Supervisor is responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Housekeeping Supervisor, you would be responsible for leading, training and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
2. Assess inventory of, assign for cleaning and inspect rooms
3. Verify and report status and/or discrepancies of rooms
4. Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories
5. Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
6. Perform Room Attendant and/or Houseperson duties, as needed
7. Assist in performance evaluations of Room Attendants and Housepersons, as needed
8. Respond to special guest requests in a timely, friendly and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!