Housekeeping Supervisor FT

InterContinental Hotels Group; Atlanta (GA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking an A.M. Housekeeping Supervisor in Atlanta, Georgia to manage the housekeeping department during the morning shift. The successful candidate will ensure guest rooms and public areas are up to brand standards while delivering an exceptional experience.

This role requires at least 1–3 years of housekeeping experience and strong leadership skills. Responsibilities include supervising staff, conducting inspections, and monitoring compliance with safety regulations.

We offer competitive pay ranging from $19.00 to $22.00 per hour and a comprehensive benefits package including paid time off, medical insurance, and a 401k plan.

Qualifications

• Minimum 1–3 years of housekeeping experience in a hotel or luxury hospitality.
• Strong knowledge of hotel quality standards.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Supervise and inspect work of housekeeping staff to ensure quality.
• Conduct inspections to maintain cleanliness standards.
• Assign work schedules based on occupancy and needs.

Skills

Housekeeping procedures

Cleaning equipment

Communication skills

Leadership skills

Organizational skills

Education

High School Diploma or equivalent

Tools

Hotel property management systems

Microsoft Office

Job description

The A.M. Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department during the morning shift. This role ensures guest rooms, public areas, and back‑of‑house spaces meet InterContinental brand standards while delivering exceptional guest experiences. The supervisor leads, coaches, and supports housekeeping colleagues, conducts room inspections, and collaborates with other departments to ensure operational excellence.

Essential Duties and Responsibilities

• Supervise and inspect the work of Room Attendants, Housepersons, and Public Area Attendants to ensure quality standards are met.
• Conduct guest room and public area inspections, ensuring cleanliness, presentation, and maintenance standards are maintained.
• Assign daily work schedules and room assignments based on occupancy and operational needs.
• Monitor room status and communicate updates with the Front Office team to support efficient room availability.
• Train, coach, and develop housekeeping colleagues while promoting a positive and productive work environment.
• Respond promptly and professionally to guest requests, concerns, and service recovery opportunities.
• Monitor attendance, productivity, and performance; provide feedback and support corrective action when necessary.
• Ensure compliance with company policies, safety regulations, OSHA standards, and sanitation procedures.
• Assist with inventory control, linen management, supply ordering, and cost‑control initiatives.
• Report maintenance concerns and coordinate with Engineering to ensure timely resolution.
• Support the Executive Housekeeper with departmental projects, payroll, scheduling, and administrative responsibilities as assigned.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1–3 years of housekeeping experience in a hotel, resort, or luxury hospitality environment.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of housekeeping procedures, cleaning equipment, and hotel quality standards.
• Excellent communication, leadership, and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.
• Proficient in hotel property management systems and Microsoft Office applications preferred.
• Ability to lift up to 50 pounds and remain standing or walking for extended periods.

The hourly range for this role is $19.00-22.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Legal and Compliance

• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.