Housekeeping Supervisor, 1st Shift - Harpers Ferry

PCSI - Professional Contract Services, Inc; Harpers Ferry (WV); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Annual bonus up to 6%

Health, dental, vision insurance

401(k) with company match

PTO 21 days

Job summary

PCSI - Professional Contract Services, Inc is seeking a Housekeeping Supervisor in Harpers Ferry, WV to manage housekeeping, laundry, and maintenance teams. You will direct daily assignments, schedule shifts, train staff, inspect areas for cleanliness, and ensure adherence to contract standards.

This role requires leadership, strong communication, and the ability to work with cross-functional teams, with a focus on safety and quality. Competitive benefits and growth opportunities are offered.

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proven ability to manage time and prioritize tasks.
• Experience leading and training staff in a team environment.

Responsibilities

• Oversee housekeeping and laundry staff and their daily activities.
• Provide training on cleaning and maintenance tasks.
• Inspect rooms and common areas for cleanliness and safety.
• Schedule shifts and arrange replacements as needed.
• Educate staff on cleanliness, tidiness, and hygiene standards.
• Motivate team and resolve on-the-job issues.
• Address customer complaints and special requests.
• Manage supplies and invoices for cleaning materials and equipment.
• Uphold Quality Control and Safety Plans and promote BEST practices.
• Coordinate with Operations and Safety teams on goals and concerns.
• Collaborate with Rehabilitation/Recruitment for staffing needs.
• Maintain positive customer relations through professional communication.

Skills

Communication skills

Analytical skills

Time management

Team leadership

Self-starter

Education

High school diploma or GED

Job description

PCSI is looking for Housekeeping Supervisors for our housekeeping contract with the US Customs and Border Patrol Advanced Training Center in Harpers Ferry, WV. This role supervises housekeeping, laundry, and maintenance staff by directing employees on assignments, arranging schedules, and providing leadership and training. They also inspect work to ensure adherence to contract standards and order supplies as needed.

Typical hours for this position are Monday-Friday, 7:30am-4:00pm.

The selected candidate must pass a federal clearance after accepting an offer to work at this location.

Benefits Include

• Annual bonus opportunity up to 6%.
• Medical, dental, vision, and other health benefit coverage: employer contribution offered to cover employee-only tier.
• 401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
• 21 days of PTO each year, in addition to all federal holidays.

Who We Are

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do As Housekeeping Supervisor

• Oversee a team of housekeeping and laundry employees and their performance of day-to-day cleaning activities.
• Provide training to housekeepers on cleaning and maintenance tasks.
• Inspect rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange for replacements in cases of absence.
• Establish and educate staff on cleanliness, tidiness, and hygiene standards.
• Motivate team members and resolve any issues that occur on the job.
• Respond to customer complaints and special requests.
• Order and maintain all cleaning supplies, equipment and tools and submit invoices of ordered supplies. May be required to evaluate and recommend equipment and tools necessary for job functions.
• Ensure adherence to Quality Control and Safety Plans. Promote Management of Safety (MOST) philosophy and practices. Continuous on-going process improvement. Make all decisions with Safety First.
• Work with the Director of Operations and Safety & Risk Mitigation Department on issues and concerns pertaining to the established goals.
• Collaborate with Rehabilitation/Recruitment to place employees in suitable positions and given appropriate accommodations (as required).
• Maintain consistent positive customer relations through written and verbal professional communications and respond to customer inquiries and requests in a timely manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need

• High school diploma or GED required.
• Minimum of 2-4 years of work experience as a Housekeeping Supervisor or similar role required.

Knowledge, Skills And Abilities

• Possess advanced written and oral communication skills.
• Possess extensive analytical and problem-solving skills.
• Ability to be a self-starter and have strong time management skills.
• Ability to work well under pressure, multi-task and handle multiple priorities.
• Ability to remain standing for up to 6 hours a day and tour facilities up to 90%.
• Ability and willingness to exert disciplinary action as needed as well as delegate authority.
• Ability to work both with minimal supervision and as a team player.

Other Requirements

• Ability to pass criminal, financial, drug, and driving screening.
• Ability to work outside in inclement weather as needed and be exposed to various dirt, debris, and odors.
• Ability to work any time or day of the week, including weekends and holidays.
• Ability to travel up to 50% locally.
• Ability to respond to after-hour emergency calls as determined by the Contracting Office Representative (COR).
• Ability to be insured as an authorized driver for the Company.
• Possess a valid driver’s license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

PCSI does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require sponsorship now or in the future.

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!