Housekeeping Supervisor

Guest Services; Wenatchee (WA); On-site; USD 21,000 - 23,000; Full time

Job summary

Guest Services seeks a Housekeeping Supervisor in Wenatchee, WA to support the General Manager in housekeeping operations and property management. You will lead a team, ensure guest satisfaction, and help meet financial goals through effective staffing and quality control.

You will supervise staff, coordinate schedules, and contribute to budgeting and procurement of supplies, while upholding safety and cleanliness standards across facilities.

Qualifications

• High School Diploma or GED preferred.
• Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management.
• Bilingual English/Spanish preferred.
• Strong customer service abilities; problem-solving skills.

Responsibilities

• Manage and coordinate housekeeping functions for unit.
• Analyze and plan housekeeping programs and schedules for adequate staffing, supplies, and equipment.
• Ensure complete guest satisfaction at all times.
• Handle guests' complaints and resolve per customer service standards.
• Recruit, supervise, train, schedule, discipline, review, and direct housekeeping staff.
• Assist with budgeting and monitor expenditures of funds.

Skills

Interpersonal skills

Bilingual (English/Spanish)

Customer service

Team leadership

Problem solving

Education

High School Diploma or GED

Bachelor's or Business Degree

Tools

None

Job description

Compensation Amount:16.28 USD Hourly

Job Summary:

The Housekeeping Supervisor assists the General Manager and Operations Manager in all aspects of housekeeping operations and property management to facilitate the fulfillment of financial goals, company initiatives, and guest satisfaction. In addition, the Housekeeping Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Job Description:

ESSENTIAL FUNCTIONS

• Manage and coordinate housekeeping functions for unit.
• Analyze and plan housekeeping programs and schedules to ensure adequate manning, supplies, and equipment for routine and scheduled duties.
• Ensure complete guest satisfaction at all times.
• Handle guests' complaints and solve them according to customer service standards.
• Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the housekeeping staff at the direction of the General Manager.
• Assist with determining fiscal requirements and preparing departmental budget; monitor, verify, and reconcile expenditure of budgeted funds.
• Evaluate and make recommendations concerning cleaning products and equipment; order and maintain sufficient inventory of housekeeping supplies and equipment.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee safety and hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Ensure all printed material on chemicals are posted and that the facility is in compliance with OSHA requirements.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED preferred.
• Bachelor's or Business Degree preferred.
• At least 2 years of experience in related management.
• Demonstrated talent for interacting with a wide variety of people.
• Bilingual (English/Spanish) speaking skills preferred.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Withstanding temperature extremes in indoor and outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical attendance in unit to perform duties is essential. Ability to stand for the entire work day.

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others). Laundry machinery.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity / Aff… All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.