Housekeeping Supervisor

Hilton; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Mental health resources

Paid time off

Job summary

Hilton is seeking a Housekeeping Supervisor to oversee day-to-day housekeeping operations and drive exceptional guest experiences across guest rooms and public areas. You will lead a team, ensuring cleanliness and timely readiness of rooms, while coordinating with maintenance and operations to resolve issues.

The role emphasizes leadership, integrity, and a passion for hospitality as part of Hilton’s award-winning culture and guest-first approach.

Qualifications

• Experience leading and supervising housekeeping teams in a hospitality setting.
• Commitment to cleanliness, quality standards, and guest satisfaction.
• Strong communication, training, and problem-solving abilities.

Responsibilities

• Supervise the housekeeping team: lead, train, oversee, and evaluate Room Attendants and Housepersons for cleanliness and quality in guest rooms and public areas.
• Oversee room readiness: assign, inspect, and verify room status; report discrepancies.
• Oversee operational logistics: monitor schedules, payroll, stock room/cart inventory, and lost and found processes.
• Coordinate maintenance needs with Engineering and Property Operations to address issues.
• Support housekeeping operations by assisting as needed to maintain service levels.
• Delight our guests by addressing special needs promptly and professionally.

Job description

Job Identification: 211726

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotel's team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Supervisor , you’re not just supervising daily housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas

• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies

• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program

• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues

• Support housekeeping operations: Assist in performing Room Attendant and Houseperson responsibilities as needed to maintain service levels

• Delight our guests: Address special guest needs in a timely, friendly, and professional manner

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Paid time off (PTO) – Recharge, relax, and take time for what matters most

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.