Housekeeping Supervisor

Hyatt Hotels Corporation; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Hyatt Hotels Corporation in Tempe, AZ seeks a Housekeeping Supervisor to directly supervise and coordinate the Housekeeping staff in the hotel.

The role requires ensuring guest satisfaction, maintaining cleanliness and organization, and supervising staff performance while escalating any issues to management as needed.

Qualifications

• High School Graduate or GED.
• Six months to one year related supervisory experience.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor cleanliness, sanitation and organization of assigned areas.
• Verify room status on AM report and update status of check-out rooms.
• Ensure staff report to work and document lateness.
• Coordinate breaks and distribute assignment sheets to staff.
• Inspect rooms and public areas for cleanliness and safety.
• Complete paperwork and closing duties; review status with supervisor.

Job description

Close Inclusive Collection Job Postings Notification

US - AZ - Tempe

Posted: Jul 30, 2026

Summary

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendants have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Qualifications

Education & Experience:

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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