Housekeeping Supervisor

Hyatt Place Hyatt House Tempe/Phoenix/University; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Hyatt Place Hyatt House Tempe/Phoenix/University is seeking a Housekeeping Supervisor to lead and coordinate the hotel’s housekeeping team. You will oversee daily tasks, ensure cleanliness standards, and maintain supply levels while communicating with front desk and maintenance.

The ideal candidate has a High School/GED and 6 months to 1 year of supervisory experience, with strong organizational and guest-service skills. This on-site role requires flexibility and a customer-first mindset.

Qualifications

• High School Graduate or GED.
• Six months to one year related supervisory experience.

Responsibilities

• Resolve guest complaints and ensure guest satisfaction.
• Monitor cleanliness and organization of assigned areas.
• Coordinate staff work assignments and breaks.
• Inspect rooms and public areas for quality and cleanliness.
• Complete paperwork and reporting for housekeeping activities.
• Provide feedback on staff performance to management.
• Conduct staff training and coaching as assigned.

Skills

Supervisory experience

Education

High School Graduate or GED

Job description

Overview

The Housekeeping Supervisordirectly supervises and coordinates work activities of the Housekeeping staff in hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendants have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Qualifications

Education & Experience:

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Source: Hospitality Online