Housekeeping Supervisor

The Inn at Swarthmore; Swarthmore (Delaware County); In loco; USD 21.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage up to 80%

401K with discretionary match

Paid time off (PTO) + 7 holidays

Earned wage access

Employee Assistance Program (EAP)

Descrizione del lavoro

Olympia Hospitality is seeking a proactive housekeeping professional to lead and support operations, ensuring spotless guest rooms and public areas. You will supervise staff, maintain standards, and collaborate with front office, maintenance and F&B to deliver exceptional guest experiences.

The role emphasizes inspections, inventory management, budget awareness, and adherence to health and safety policies while promoting sustainability and team development.

Competenze

• Experience as a room attendant or rooms inspector is preferred.
• Bilingual in Spanish is a plus.
• Autonomy, reliability and attention to detail for housekeeping tasks.

Mansioni

• Foster a positive work environment and teamwork.
• Maintain cleanliness standards for guest rooms and public areas.
• Conduct inspections and audits for compliance with standards.
• Improve guest satisfaction through quality control measures.
• Manage inventory and budgeting for housekeeping supplies and labor.
• Coordinate with front office, maintenance, and food & beverage.
• Ensure health, safety and environmental regulations compliance.
• Promote sustainability in housekeeping practices.
• Maintain accurate records of occupancy, schedules and training.

Conoscenze

Leadership

Customer Service

People Skills

Communication

Problem-Solving

Judgment

Organizational Skills

Time Management

Adaptability

Attention to Detail

Computer Skills

Training

Formazione

High school diploma or equivalent

Strumenti

MS Word

Excel

Hotel systems

Descrizione del lavoro

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

This position shares in adding warmth and happiness to every guest experience by ensuring that all areas of the hotel are safely and efficiently cleaned to specified standards to ensure high levels of guest satisfaction. He/She supports the Executive Housekeeper and/or Rooms Division Manager in daily operations.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Maintain quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs. Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses. Identify opportunities for cost‑saving initiatives and efficiency improvements within the housekeeping operation.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.

Skills Required

Core Skills

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem‑Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi‑task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e‑mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills

• Leadership, problem‑solving, and basic computer skills; ability to share knowledge and teach others to perform tasks, high‑level customer service, effective communication with guests and team members, able to follow instructions, learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Prior experience as a room attendant or rooms inspector; high school diploma and/or equivalent work experience; bilingual in Spanish is a plus.

Physical Demands

• Work is performed in a hotel environment. This position is physically demanding as it requires extended periods of walking, standing, bending, and lifting up to 50 pounds; moderate computer keying using both hands, and viewing material on a computer screen. Requires flexible working hours including nights and weekends; extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.