Housekeeping Supervisor

crestline-external; Suffolk (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

crestline-external is hiring a Housekeeping Supervisor for Courtyard/TownePlace Suites in Suffolk, Virginia. The successful candidate will supervise housekeeping staff, ensuring the highest standards of cleanliness and guest satisfaction. Duties include addressing guest complaints, inspecting rooms, and managing supply inventory.

If you are a detail-oriented leader passionate about creating welcoming environments, apply to join our team today!

Qualifications

• Detail-driven leader with experience in housekeeping.
• Ability to resolve guest complaints effectively.
• Strong organizational and time management skills.

Responsibilities

• Supervise and coordinate housekeeping staff activities.
• Ensure cleanliness and organization of work areas.
• Inspect rooms and maintain inventory of supplies.

Job description

Lead with Pride, Shine with Purpose – Become Our Next Housekeeping Supervisor at Courtyard/TownePlace Suites Suffolk Chesapeake!

Are you a detail-driven leader who takes pride in creating spotless, welcoming spaces? Join our team as a Housekeeping Supervisor and play a vital role in delivering exceptional guest experiences.

You’ll guide a dedicated team, uphold the highest cleanliness standards, and help make every stay unforgettable.

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check‑out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.