Housekeeping Supervisor

Kimpton Hotels & Restaurants; New Orleans (LA); On-site; USD 37,000 - 52,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Housekeeping Supervisor to lead the cleanliness and maintenance of guest rooms, meeting spaces, and public areas, while maintaining a friendly, service-oriented attitude toward guests and staff.

You will train and evaluate room cleaners, communicate status updates to Front Desk, handle lost and found items, and complete Daily Reports to ensure smooth operations across shifts.

Qualifications

• 1 year of customer service or similar experience.
• Housekeeping supervisory experience preferred.
• High School Diploma preferred.

Responsibilities

• Inspect and maintain cleanliness of guest rooms, meeting rooms, hallways, and public areas.
• Maintain a positive and friendly attitude with guests and staff as the liaison between guests and cleaners.
• Prepare inspection reports with the status of all rooms at the start of the shift.
• Evaluate room cleaners and take retraining actions to ensure high quality performance.
• Notify Front Desk of room status changes and guest requests for follow-up actions.
• Manage Lost & Found items, secure keys and office spaces, and file daily reports.

Skills

Customer service

Team coordination

Education

High School Diploma

Job description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.

Some Of Your Responsibilities Include

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action.
• Answer the department telephone using friendly telephone etiquette.
• You'll help guests with special requests, information, and status of Lost & Found items.
• Check the hotel's PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

What You Bring

• High School Diploma is preferred.
• 1 year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience is preferred.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.