Housekeeping Supervisor

KW Property Management & Consulting; Miami Beach, Northern (FL, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

KW Property Management & Consulting is seeking a Housekeeping Supervisor to oversee the housekeeping team and ensure the clean, orderly appearance of all assigned areas. You will act as the liaison between the housekeeping staff and the property's Operations Manager/Property Manager, emphasizing professional image, timeliness, and guest satisfaction.

The role requires strong organizational skills, attention to detail, and excellent interpersonal and communication abilities.

Qualifications

• Prior experience in a related position.
• Minimum 3 years’ experience in housekeeping in a residential setting.
• At least 1 year of managing and supervising housekeeping staff.
• Knowledge of cleaning and sanitation products and proper usage.
• Ability to operate standard cleaning equipment in a residential building.
• Timely response to emergencies and effective written/verbal communication.

Responsibilities

• Supervise and assign tasks to the housekeeping staff.
• Maintain cleanliness of all work and common areas.
• Report deficiencies and repair needs around the property.
• Ensure safety standards and proper use of cleaning equipment.
• Prepare rooms for meetings and manage storage and supply areas.
• Act as liaison between housekeeping and property management.

Skills

Supervisory experience

Time management

Interpersonal skills

Communication skills

Attention to detail

Job description

The Housekeeping Supervisor will be in charge of supervising all housekeeping team members and is responsible for maintaining the clean and neat appearance of all assigned areas. In addition, the team member is the key liaison between housekeeping team and the property's Operations Manager/Property Manager. Teamwork is expected and required at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position; however, this description and quantity of duties is subject to change at any time by the Property Manager.

Job Complexity & Critical Skills
As a key employee liaison between the client and KWPM services & internal support staff, theHousekeeping Supervisor must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.

The position is fundamental to the operational functions of the Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.

Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise and assign tasks to thehousekeeping staff.
• Order, maintain,and keep full stock of housekeeping suppliesneeded to complete work.
• Maintain all work and common areas clean and free from debris.
• Supervise trash pickup of all common areas and property.
• Report deficiencies and repair needsaround the property as observed.
• Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, common rooms (party room, children’s play room, fitness center) and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Carry toilet items, and cleaning supplies, using wheeled carts.
• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing and waxing machines.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well stocked, clean, and tidy.
• Remove debris from driveways, garages, and swimming pool areas.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Report any and all maintenance items that include, but is not limited to, burned out lights, leaks, broken equipment to the Building Maintenance Department.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Dust window blinds.
• Observe all State, Federal and Company safety standards/precautions while performing task in order to maintain a safe work environment.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Prepare rooms for meetings, and arrange decorations, and furniture for social or business functions.
• Observe all State, Federal and Company safety standards/precautions while performing task in order to maintain a safe work environment.
• Properly utilize new equipment and follow safety procedures prior to using this equipment.
• Respond to emergency maintenance requests as required.

Competencies;
Supervisory Responsibility; this position will supervise team members and is responsible for motivating, coaching and training team members within the department.

Work Environment
The Housekeeping Supervisorperforms their work in a residential environment. While primarily responsible for the cleaning of common areas and waiting areas, they will need to have the ability to work around chemical cleaning solutions. Position requires occasional exposure to the outdoor climate and weather conditions.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for extended periods of time, walk and climb stairs, climb ladders, crawl in small and tight spaces; stoop and/or kneel; lift and/or move and/or carry up to 20 pounds in the work environment.
• Ability to push cleaning equipment up to 30 lbs.
• Ability to handle, finger, grasp and feel objects and equipment.
• Ability to reach with hands and arms.
• Ability to repeat various motions with the wrists, hands and fingers.

Position Type/Expected Hours of Work
Non-exempt (hourly) position. Days and hours schedule will be determine at each property/location to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.

Required Education and Experience

• Prior experience in a related position.
• Minimum 3 years’ experience working in the role of housekeeper, janitor, or porter for a residential building.
• At least one-year experience in managing and supervising a housekeeping department.
• Knowledge of cleaning and sanitation products and how to properly use them.
• Ability to use standard cleaning equipment within a residential building; vacuum cleaner, floor polisher, cleaning cart, etc.
• Must have the ability to react and address all emergencies in a timely manner.
• Effective written and verbal communication skills.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Travel Required

No .

Behaviors

Required

Leader

Inspires teammates to follow them

Functional Expert

Considered a thought leader on a subject

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Experience

Required

3 years:

Housekeeper, janitor, or porter for a residential building.

Preferred

1 year:

Managing and supervising a housekeeping department

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.