Housekeeping - Supervisor

Ultipro; Hyannis (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Peregrine Hospitality in Hyannis, MA is seeking a proactive Housekeeping Supervisor to lead daily operations of housekeeping and laundry, open/close duties, and ensure cleanliness and guest satisfaction.

You will inspect guestrooms, train staff on 4 Keys service standards, manage room assignments, and coordinate with other departments to uphold brand standards and safety rules.

Qualifications

• Education: High School diploma or GED.
• Experience: Minimum 1 year in housekeeping leadership or inspector role.
• Willingness to work flexible shifts.
• Pay rate is $20 per hour.

Responsibilities

• Open and close housekeeping and laundry departments daily.
• Inspect guestrooms daily for cleanliness and maintenance.
• Prepare VIP rooms and special guest requests.
• Coordinate department activities with other departments.
• Monitor room status, assign room lists to attendants.
• Train and supervise associates on cleanliness standards.
• Lead daily stand-up and pre-shift meetings.
• Ensure safety and brand standards compliance.

Skills

Bi-lingual in Spanish and English

Strong leadership skills

Strong communication skills

Teamwork

Organizational skills

Budgeting/financial awareness

Reading/writing instructions

Education

High School diploma or GED

Tools

Microsoft Office

Job description

• Comply at all timeswith Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of theHousekeeping and Laundrydepartments.
• Conduct regular inspections of the hotel guestrooms ondailybasis to ensure adherence tocleanliness,maintenance standards and productivity levels are being met and maintained.
• Prepare andmonitorVIP rooms, specialguests ,and requests.
• Coordinatedepartment’sactivities with other departments tofacilitateincreased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicatespertinent information with the front office.
• Maintain a complete andaccurateset of logs and room status.
• Responsible for assigning or reassigning roomliststo room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Trainingon cleanliness standards.
• Lead dailystand upand pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Beaware ofand respond topossible situationswith guestsregardingcleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards andmeetthe expectations of the guestson a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that areabove and beyondfor customer satisfaction and retention.
• Ensureassociates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model todemonstrateappropriate behaviors.
• Carries out supervisor responsibilitiesin accordance withhotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates aresafetyconscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow alladditionalduties asassigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Bi-lingual in Spanish and English to effectively communicate.
• Strong computer skills andproficientin Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals andobjectivesfordepartment.
• Well organized,focusedand complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow allappropriate policiesand procedures while constantly striving to improve standards of operations.
• Ability to read,comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally with guests, management, and co-workers.
• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
• Ability to define problems, collect data,establishfacts, and draw valid conclusions.
• Ability to understand guest service needs.
• Knowledge of computer accounting programs, mathskillsas well as budgetary analysis capabilitiesrequired.
• Must be able tolift upto 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop,squatand stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,listeningand hearing ability and visual acuity.
• Requires manual dexterity to use andoperateall necessary equipment.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: Minimum 1 years’ experience inhousekeepingleadership or Inspector/ressrole.

Additional: Will be required to work flexible scheduled shifts based on business needs

Pay: The rate of pay for this position is $20

Physical Requirements & Working Conditions

Flexible and long hours sometimes required

Must be able to lift and/or carry up to 50 pounds

Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation

Ability to stand and walk for extended periods of time

Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.