Housekeeping Supervisor

HEI Hotels; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

The Stoneleigh - Dallas, TX, now part of HEI Hotels, seeks a Housekeeping Supervisor to lead the housekeeping team and ensure a safe, clean guest experience. You will supervise staff, provide training, coaching, and discipline as needed while maintaining standards and budgetary control.

Responsibilities include supervising guest room cleaning, turndown service, and public areas; inspecting work, responding to guest requests, and coordinating with vendors and other departments.

Qualifications

• Housekeeping experience preferred.
• Strong verbal communication skills in English.
• Strong written communication abilities.
• Ability to lift and move up to 100 lbs.

Responsibilities

• Supervise housekeeping staff with training, coaching, and performance feedback.
• Interview, hire, train, and evaluate staff; address discipline when needed.
• Supervise cleaning of guest rooms, turndown service, and public areas.
• Ensure compliance with safety, sanitation, and cleanliness standards.
• Assign tasks and manage supply distribution to control costs.
• Respond to guest requests and inquiries to maintain satisfaction.

Skills

Housekeeping experience

Verbal communication

Written communication

Heavy lifting

Job description

## Housekeeping SupervisorApplyremote type: On-Sitelocations: The Stoneleigh - Dallas, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR117468**About Us**Located in the middle of the most prestigious part of Uptown Dallas, The Stoneleigh is a storied landmark with a rich and alluring legacy. The Stoneleigh has recently completed a $20.0M renovation, and has relaunched as part of Marriott's prestigious Autograph Collection. All 176 rooms and public areas have been renovated, including our restaurant, Lions Den, and our bar, Bar Leonessa. Lions Den is the new home of the next restaurant from awarding-winning chef, Chef Michael White. Chef Michael White has many culinary accolades including the James Beard award; 5 simultaneous Michelin stars; and multiple New York Times 3-star and 4-star reviews. Chef Michael White’s concepts at The Stoneleigh include, the Lions Den, where each dish is composed with care, weaving together seasonal ingredients, global inspiration, and a distinctly Dallas spirit. Lions Den will be opening on May 1st, 2026.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.### **Essential Duties and Responsibilities*** Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.* Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.* Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.* Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.* Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.* Respond to guest requests, concerns, and problems to ensure guest satisfaction.* Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.* Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Housekeeping experience preferred.* Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.* Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.