Housekeeping Supervisor

StoryPoint; City of Rochester (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

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Job summary

StoryPoint is seeking a Housekeeping Supervisor for Rochester to oversee daily cleaning operations on-site with some office time. The role requires hands-on leadership, staff training, and ensuring adherence to contract specifications.

The ideal candidate will have 4+ years in housekeeping, strong communication and problem-solving skills, and the ability to manage budgets and equipment inventories.

Qualifications

• Minimum 4 years of housekeeping experience.
• Excellent written and oral communication skills.
• Strong leadership and coaching abilities.
• Ability to train staff on policies and job duties.
• Solid problem solving and decision making.
• Knowledge of cleaning materials, equipment and safety.
• Ability to identify hazards and report to management.
• Capable of training and motivating staff to provide quality service.
• Attention to detail and ability to follow client instructions precisely.

Responsibilities

• Ensure operational and safety procedures are followed.
• Plan daily work assignments and schedules.
• Address and investigate housekeeping complaints.
• Inspect staff performance and approve work.
• Ensure cleaning meets contract specifications.
• Manage inventories of cleaning supplies and equipment.
• Maintain department budget and track expenses.
• Provide training and coaching to current and new employees.
• Coordinate maintenance of cleaning equipment.
• Handle administrative paperwork and ordering.
• Stay informed about developments in cleaning materials.
• Aim for continual improvement of the organization.

Skills

Leadership abilities

Communication skills

Housekeeping experience

Staff training

Problem solving

Cleaning equipment knowledge

Hazard identification

Attention to detail

Following client directions

Motivating staff

Education

High school diploma or equivalent

Tools

Cleaning materials and tools

Job description

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Flourish Collection of Rochester by StoryPoint Group

The Housekeeping Supervisor is responsible for the day-to-day personnel management of the cleaning staff. This is an on-site job combined with office time. The Housekeeping Manager has the overall responsibility for the organization of the day-to-day cleaning operation and requires some hands‑on work, including filling in for cleaning staff when required.

Required Experience

• minimum 4 years of housekeeping experience.
• High school diploma or equivalent required.
• Strong written and oral communication skills.
• Demonstrates strong leadership abilities.
• Ability to train staff on company policies as well as on their job responsibilities.
• Sound problem solving skills.
• Must have knowledge of cleaning materials, equipment, and tools, along with communication and teaching skills to impart this information to his/her employees.
• Ability to identify hazards and report to management.
• Ability to train and motivate staff to provide quality service.
• Must have excellent attention to detail and the ability to concisely follow client direction.

Primary Responsibilities

• Ensures all operational and safety procedures are properly followed.
• Establishes schedule and plan daily work assignments.
• Manages customer housekeeping problems; investigate complaints about cleaning service.
• Inspects and approve staff work performance.
• Ensures cleaning is done to contract specifications.
• Manages & orders inventories of cleaning equipment and supplies.
• Maintains department budget and manage cleaning expenses and produce reports on expenditures.
• Provides training and coaching to both current and new employees and manage the number of hours employees work.
• Arranges maintenance and repair of cleaning equipment (i.e. vacuum cleaners).
• Undertakes necessary administration and paperwork.
• Produces official order forms for equipment, uniform, and materials.
• Investigates and maintains a working knowledge of developments in cleaning equipment and materials.
• As a Housekeeping Manager you are to work toward continual improvement of the overall organization.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

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It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high‑performers with diverse skill‑sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

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This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.