Housekeeping Program Manager

JLL; Romulus (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

JLL in Romulus, MI is seeking a Housekeeping/Cleaning Program Manager to lead sanitation and housekeeping operations across manufacturing and administrative facilities, ensuring compliance with health, safety, and environmental regulations.

You will oversee budgets, manage contracted services, and provide strong team leadership, training, and performance management to maintain top cleanliness and client satisfaction.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent work experience demonstrating progressive responsibility in housekeeping operations management.

Responsibilities

• Program Management: oversee comprehensive sanitation operations across manufacturing and administrative facilities, manage budgets and review contract changes.
• Team Leadership and Operations: supervise housekeeping staff and vendor personnel, coordinate shift reporting and coverage, manage payroll and PTO planning.
• Environmental Health & Safety Compliance: ensure OSHA and local regulatory compliance, maintain hazmat plans and safety training.
• Training and Development: maintain training schedules and records for safety and operational procedures.
• Performance Management: monitor KPIs, drive continuous improvement, and report on client satisfaction and efficiency.

Skills

Leadership

Facilities management

Budget management

Safety compliance

Communication

Education

Bachelor's degree in Facilities Management, Business Administration, or related field

Job description

About JLL

At JLL, we're committed to shaping the future of real estate for a better world. As a Fortune 500 company and global leader in commercial real estate services, we help clients buy, build, occupy, manage, and invest in a variety of assets including industrial, commercial, retail, residential, and hotel real estate. Our integrated platform serves over 5 billion square feet of space worldwide.

Location: Romulus, MI

Employment Type: Full-Time

Position Summary

The Housekeeping/Cleaning Program Manager is responsible for ensuring the proper operation and performance of all aspects of a comprehensive sanitation and housekeeping program within a manufacturing and administrative environment. This role provides strategic oversight, operational management, and leadership to deliver exceptional cleanliness standards while maintaining full compliance with health, safety, and environmental regulations.

Key Responsibilities

• Program Management
  

  The Housekeeping/Cleaning Program Manager oversees comprehensive sanitation operations across manufacturing and administrative facilities. This includes managing general housekeeping programs, coordinating emergency response cleanup operations, tracking housekeeping budgets, and reviewing contract scope changes. The role requires oversight of site contracted services, ensuring all housekeeping activities align with client expectations and organizational standards.

  
  


• Team Leadership and Operations
  

  Provide direct leadership and supervision to housekeeping supervisors, housekeeping staff, and vendor/contractor personnel. Manage daily client communication and provide detailed shift reporting to maintain transparency and operational excellence. Coordinate absentee and PTO coverage, plan and manage weekend work schedules, and oversee payroll management. Develop employee PTO and vacation scheduling to ensure adequate coverage while maintaining service continuity.

  
  


• Environmental Health & Safety Compliance
  

  Ensure full compliance with OSHA, state, and local regulatory requirements. Maintain HAZMAT (Hazardous Material) compliance and commodity resource management protocols. Support environmental compliance initiatives and ISO compliance safety-related objectives. Coordinate environmental emergency response procedures and ensure 100% employee safety training compliance. Perform timely safety incident reporting and monitoring, working diligently to maintain zero recordable and lost workday case injuries through effective pre-task planning methods.

  
  


• Training and Development
  

  Maintain comprehensive employee training schedules and records across multiple training programs. Ensure all team members receive appropriate safety training, operational procedures instruction, and ongoing professional development to enhance performance and maintain compliance standards.

  
  


• Performance Management
  

  Monitor and report on key performance indicators (KPIs) including safety compliance, client customer satisfaction surveys, and operational efficiency metrics. Utilize measurable objectives to drive continuous improvement and maintain the highest standards of service delivery.

  
  

Qualifications

• Education
  

  Bachelor's degree in Facilities Management, Business Administration, or related field, or equivalent work experience demonstrating progressive responsibility in housekeeping operations management.

  
  


• Experience
  

  Minimum of four years of industry experience in housekeeping or facilities management, preferably within manufacturing or industrial environments. Demonstrated experience managing housekeeping teams, contractor relationships, and comprehensive sanitation programs.

  
  


• Skills And Competencies
  

  Strong organizational and management skills with proven ability to coordinate multiple priorities effectively. Excellent interpersonal and presentation skills with demonstrated ability to build productive relationships with clients, team members, and vendors. Superior verbal and written communication skills with proven ability to provide clear direction to staff at all levels. Budget tracking and financial management capabilities. Deep understanding of environmental health and safety regulations, compliance requirements, and emergency response protocols.

  
  

What JLL Offers

JLL provides a comprehensive benefits package including competitive compensation, health and wellness programs, retirement savings plans, paid time off, and professional development opportunities. We are committed to fostering an inclusive culture that values diversity and supports career growth.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.