HOUSEKEEPING OPERATIONS MANAGER, 2nd Shift, Johnson City, TN

Crothall Healthcare; Johnson City (TN); On-site; USD 48,000 - 452,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare is seeking an Operations Manager to oversee support services and coordinate frontline staff within a healthcare facilities environment. You will liaise between administration and unit departments, ensuring high service levels and adherence to standards.

The role demands supervising staff, organizing schedules, and driving continuous improvement in operations. Bachelor’s degree preferred, with strong communication and multitasking abilities essential for success.

Qualifications

• 4 years of experience in support services, military, housekeeping, and/or facilities maintenance.
• At least 1 year of supervisory experience in a customer-facing support service field.
• Ability to communicate effectively in written and oral formats.
• Ability to multi-task and prioritize in a changing, sometimes stressful environment.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Bachelor’s degree is preferred.

Responsibilities

• Direct and oversee support services operational needs.
• Coordinate tasks of frontline associates and liaise between administration and units.
• Establish standards and work procedures; plan staffing and schedules.
• Assist in hiring, training, and supervising staff.
• Conduct inspections and prepare monthly reports of goals and plans.
• Provide staff education and continuous training.
• Coordinate outside services (e.g., Pest Control, Window Cleaning, Waste and Recycling).

Skills

Supervisory experience

Communication skills

Multi-tasking

Customer service

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Crothall Healthcare

Salary: $48,000-452,000
Other Forms of Compensation: Bonus
Pay Grade: 10

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.

Essential Duties and Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.


• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.


• Assists in the hiring process; interview, hiring and training of new associates.


• Orients, develops, and supervises all supervisory/housekeeping staff.


• Conducts regular inspections and makes recommendations to the facility.


• Conducts monthly reporting of goals, accomplishments, and future plans.


• Provides staff education and continuous training.


• Communicates with staff, administration, and other departments.


• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.


• At least 1 year of supervisory experience in support service related field with high customer/client contact.


• Ability to communicate effectively in written format and oral presentations.


• Ability to multi-task and establish priorities.


• Ability to maintain organization in a changing and stressful environment.


• Exhibit initiative, responsibility, flexibility, and leadership.


• Possess a thorough knowledge of contract administration and office procedures.


• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.


• Bachelor’s degree is preferred.

Benefits

• Medical


• Dental


• Vision


• Life Insurance/ AD


• Disability Insurance


• Retirement Plan


• Flexible Time Off


• Holiday Time Off (varies by site/state)


• Associate Shopping Program


• Health and Wellness Programs


• Discount Marketplace


• Identity Theft Protection


• Pet Insurance


• Commuter Benefits


• Employee Assistance Program


• Flexible Spending Accounts (FSAs)


• Paid Parental Leave


• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.