Housekeeping Manager - Waldorf Astoria New York

Hilton; New York (NY); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP - employee stock purchase program

Paid parental leave

Health & welfare benefits

Generous PTO

Job summary

The Waldorf Astoria New York, part of Hilton, seeks a Housekeeping Manager in New York City to lead daily housekeeping operations for guest rooms, public spaces, and staff areas. You will ensure rooms are ready on time, manage costs, and uphold Hilton’s service standards in a luxury environment.

Applicants benefit from Hilton's extensive travel perks, ESPP options, parental leave, and wellness programs, aligned with our commitment to exceptional hospitality and team development.

Qualifications

• A passion for hospitality and service excellence.
• Integrity in all actions and decisions.
• Leadership and ability to develop a team.
• Teamwork and collaborative mindset.
• Ownership and accountability for outcomes.
• Focus and urgency to deliver high-quality guest experiences.

Responsibilities

• Oversee daily housekeeping operations: cleanliness, service, and product quality in guest rooms and public areas.
• Ensure room readiness and prompt availability for guests.
• Oversee budgeting, cost controls, forecasting, and policy enforcement for efficiency.
• Conduct inspections of rooms and public spaces to maintain high standards.
• Coach and develop team members to foster a positive, productive work environment.

Job description

Job Identification: 218614

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Salary $85,000 to $95,000/USD/annually

Equal Opportunity Employer EOE, including disability/vets

After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website (https://www.waldorftowers.nyc/) , Instagram, (https://www.instagram.com/waldorfnyc/) Facebook , YouTube (https://www.youtube.com/@waldorfastorianewyork)

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Housekeeping Manager , you're not just overseeing daily housekeeping operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee daily housekeeping operations: Manage cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas

• Ensure room readiness: Coordinate housekeeping efforts to ensure rooms are cleaned and available for guests promptly and efficiently

• Manage departmental processes: Oversee systems usage, cost controls, budgeting, forecasting, and policy enforcement to drive efficiency and profitability

• Conduct inspections: Oversee and perform room and public area inspections to maintain high quality standards and compliance

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.