Housekeeping Manager

Oth-Hotels-Resorts; Youngstown (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Housekeeping Manager at OTH Hotels Resorts oversees daily housekeeping operations across guest rooms, public areas, and back-of-house spaces to consistently meet cleanliness, safety, and brand standards.

This leadership role supervises supervisors and staff, coordinates scheduling and payroll, monitors inventory and expenses, and partners with Front Office and Maintenance to ensure timely room readiness and an exceptional guest experience.

Qualifications

• High school diploma or equivalent is required.
• Hospitality Management degree or equivalent preferred.
• 3–5+ years of housekeeping experience with supervisory/management responsibilities in a hotel or resort.
• Property-based role with no travel requirements.

Responsibilities

• Oversee daily housekeeping operations across rooms and public areas.
• Lead supervisors, room attendants, and support staff; manage schedules and attendance.
• Maintain brand standards; perform regular inspections of guest rooms and spaces.
• Manage inventory of linens, uniforms, and cleaning supplies; monitor expenses.
• Respond to guest requests and VIP amenities with timely, courteous service.
• Ensure health, safety, and sanitation compliance across the property.

Skills

Leadership

Attention to detail

Organizational skills

Budgeting

Communication

PMS

Education

High school diploma

Hospitality Management degree (preferred)

Tools

PMS

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

• Job Title
  Housekeeping Manager
• Location
  Property
• Department
  Rooms
• Property, if applicable
  Property Specific
• FLSA
  Exempt
• Direct Supervisor
  Director of Rooms / General Manager

Job Overview

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure all guest rooms, public areas, and back-of-house spaces consistently meet the hotel’s cleanliness, safety, and brand standards. This role manages housekeeping staff, coordinates daily operations, monitors inventory and expenses, and supports service delivery in collaboration with other departments to ensure an exceptional guest experience.

This position operates in a fast-paced hotel environment requiring active presence throughout the property, including guest floors, public spaces, and service areas. The role involves frequent interaction with housekeeping staff, front office, and maintenance teams to ensure timely room readiness and operational efficiency. A flexible schedule is required, including weekends and holidays as needed. Success in this role requires strong leadership, attention to detail, and the ability to maintain high standards of cleanliness and service in a dynamic hospitality environment.

Job Responsibilities

Operations Management

• Oversee daily housekeeping operations, including room cleaning and public area maintenance.
• Ensure guest rooms are cleaned, inspected, and released in a timely manner.
• Coordinate with front desk and maintenance teams regarding room status and repairs.
• Ensure consistent application of brand standards across all housekeeping functions.

Team Leadership

• Supervise housekeeping supervisors, room attendants, and support staff.
• Recruit, train, and develop housekeeping team members.
• Prepare schedules and manage attendance and payroll tracking.
• Conduct performance reviews and address disciplinary actions as needed.

Quality Assurance

• Maintain high standards of cleanliness and presentation throughout the property.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
• Monitor and enforce housekeeping procedures and service standards.
• Identify and address areas for operational improvement.

Inventory & Budget Control

• Manage inventory of linens, uniforms, and cleaning supplies.
• Monitor departmental expenses and support cost control initiatives.
• Coordinate with purchasing to maintain proper stock levels.
• Minimize waste while ensuring operational readiness.

Guest Experience

• Respond to guest requests and resolve housekeeping-related concerns promptly.
• Ensure fulfillment of VIP amenities, special requests, and room preferences.
• Support a service-focused and guest-centric department culture.
• Collaborate with other departments to enhance guest satisfaction.

Safety & Compliance

• Ensure compliance with health, safety, and sanitation regulations.
• Train staff in proper use of cleaning chemicals and equipment.
• Maintain safe working conditions and enforce hotel safety policies.
• Promote consistent adherence to operational safety standards.

Job Requirements

Education

High school diploma or equivalent required; degree in Hospitality Management or related field preferred.

Experience

3–5+ years of housekeeping experience required, including supervisory or management experience in a hotel or resort environment.

Travel required

No travel required; position is fully property-based.

Physical requirements

• Frequent walking and standing throughout hotel property.
• Occasional bending, reaching, and lifting up to 25–50 lbs.
• Ability to work in a physically active, fast-paced environment.
• Regular movement through guest rooms, hallways, and public areas.

Skills and Abilities

• Strong leadership and team development skills.
• High attention to detail and cleanliness standards.
• Strong organizational and time management abilities.
• Budgeting and cost control experience.
• Excellent problem-solving and guest service skills.
• Strong communication and interpersonal abilities.
• Knowledge of hotel housekeeping operations and standards.
• Familiarity with safety and sanitation regulations.
• Experience with property management systems (PMS) preferred.

Certifications

None required (hospitality or safety certifications preferred).

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.