Housekeeping Manager

The Belgrove Resort; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Belgrove Resort is seeking a dynamic Housekeeping Manager to lead all housekeeping operations in our luxury, full-service hotel in West Palm Beach, FL. You will ensure the highest standards of cleanliness, presentation, and guest satisfaction across guest rooms and public areas.

As a leader in a fast-paced environment, you will train and develop a team, uphold brand standards, and collaborate with Front Office and Engineering to deliver seamless service.

Qualifications

• Prior housekeeping leadership experience in a full-service hotel environment.
• Experience in a luxury hotel setting (preferred).
• Strong leadership, communication, and organizational skills.
• Proven ability to manage teams, drive performance, and uphold high service standards.
• Knowledge of housekeeping operations, systems, and best practices.
• Flexibility to work varied schedules, including weekends and holidays.

Responsibilities

• Oversee daily housekeeping operations, including guest rooms and public areas.
• Lead, train, and develop a team of housekeeping leaders and creators.
• Ensure adherence to brand standards, Forbes standards, and cleanliness expectations
• Conduct regular inspections to maintain quality and consistency
• Manage labor productivity, scheduling, and departmental budgets
• Collaborate with Front Office, Engineering, and other departments to ensure seamless operations
• Drive engagement and accountability within the housekeeping team
• Maintain inventory controls and oversee ordering of supplies and linens

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to the The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel.

#PGH-BGR

What You Will Have An Opportunity To Do

The Belgrove Resort & Spa is seeking a dynamic and detail-oriented Housekeeping Manager to lead our housekeeping operations in a luxury, full-service hotel environment. This role is responsible for ensuring the highest standards of cleanliness, presentation, and guest satisfaction across all guest rooms and public areas.

This is an exciting opportunity for a hospitality professional who thrives in a fast-paced, service-driven environment and is passionate about delivering exceptional experiences aligned with luxury standards.

Key Responsibilities

• Oversee daily housekeeping operations, including guest rooms and public areas.
• Lead, train, and develop a team of housekeeping leaders and creators.
• Ensure adherence to brand standards, Forbes standards, and cleanliness expectations
• Conduct regular inspections to maintain quality and consistency
• Manage labor productivity, scheduling, and departmental budgets
• Collaborate with Front Office, Engineering, and other departments to ensure seamless operations
• Drive engagement and accountability within the housekeeping team
• Maintain inventory controls and oversee ordering of supplies and linens

Qualifications

• Required: Prior housekeeping leadership experience in a full-service hotel environment
• Preferred: Experience in a luxury hotel setting
• Strong leadership, communication, and organizational skills
• Proven ability to manage teams, drive performance, and uphold high service standards
• Knowledge of housekeeping operations, systems, and best practices
• Flexibility to work varied schedules, including weekends and holidays

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.